Experienced operations manager and skilled leader with 12 years of experience utilizing exceptional planning and problem-solving abilities to improve business plans and daily operations. Results-driven and resilient professional adept at team development, process improvement, and increasing productivity. Solid understanding of industry trends, excellent communication skills, and a talent for identifying areas requiring improvement and implementing strategic changes.
Corporate Air Trainer, UPS, July 2017, Certified to complete train the trainer for UPS Airlines and subject matter expert on manuals and procedures.