Summary
Overview
Work History
Education
Skills
Certification
Projects
Work Availability
Work Preference
Timeline
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Kevin Haider

Moorhead,Minnesota

Summary

Experienced operations manager and skilled leader with 12 years of experience utilizing exceptional planning and problem-solving abilities to improve business plans and daily operations. Results-driven and resilient professional adept at team development, process improvement, and increasing productivity. Solid understanding of industry trends, excellent communication skills, and a talent for identifying areas requiring improvement and implementing strategic changes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Manager

UPS
07.2018 - Current
  • Responsible for maintaining and adjusting SOP to meet current needs of operation.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Responsible for 7 day a week operations with 150 employees.
  • Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Supervised operations staff and keep employees compliant with company policies and procedures.
  • Developed and maintained relationships with external vendors and suppliers.

Operations Manager

UPS
07.2018 - 03.2020
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed two 7 day a week operations with 100+ employees each.

Ramp Supervisor

UPS
10.2014 - 07.2018
  • Audited and maintained legal documents and procedures.
  • Kept crew in line with airport, OSHA, TSA, FAA, and other applicable regulations.
  • Evaluated performance, set schedules and coached 50+ ramp agents on work areas.
  • Created load plans and performed calculations to prepare for assigned flights.

PT Jet Supervisor

UPS
01.2012 - 10.2014
  • Responsible for arrival, unload, load and departure of 4 aircraft daily
  • Completed safety and airline specific training for 50 employees.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Observed operations to verify conformance to specifications.

Education

Certificate - Lean Six Sigma Yellow Belt

Emory University
Atlanta, GA
09.2024

Finance, General - undefined

Metro State University
St. Paul, MN
01.2014

Skills

  • Data Analysis
  • Financial Management
  • Performance monitoring
  • Multi-Location management
  • Problem-Solving
  • Logistics Management
  • Customer Relationship Management
  • Staff Training

Certification

Corporate Air Trainer, UPS, July 2017, Certified to complete train the trainer for UPS Airlines and subject matter expert on manuals and procedures.

Projects

  • Fargo Gateway Relocation, UPS, 01/01/21-09/01/21, Ensured operational needs were meet during the construction of $28 million facility. Managed planning with local Airport Authority to move over 100 pieces of equipment across the air field. Created new SOP for operations at new facility. Coordinated the moving of all office equipment and restoration of rented space. Updated training program to cover new location process.
  • UPS Fargo Gateway Opening, UPS, 07/01/18-12/01/18, Created Training plan for over 100 employees., Developed SOP for operation to ensure smooth transition to new operation., Meet with local airport authority and several airport tenants to ensure smooth change to airfield operations., Managed contract negotiations with local vendors for fueling, lavatory and GSE servicing agreements.
  • Deice Truck Transition, UPS-MSP Gateway, 11/01/17-03/01/18, Managed the transition from 4 standard trucks to 4 blend to temp trucks. Created training program for new style of truck. Maintained compliance of 3 different fluids during transition.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefits

Timeline

Operations Manager

UPS
07.2018 - 03.2020

Operations Manager

UPS
07.2018 - Current

Ramp Supervisor

UPS
10.2014 - 07.2018

PT Jet Supervisor

UPS
01.2012 - 10.2014

Certificate - Lean Six Sigma Yellow Belt

Emory University

Finance, General - undefined

Metro State University
Corporate Air Trainer, UPS, 2017, Certified to complete train the trainer for UPS Airlines and subject matter expert on manuals and procedures.
Kevin Haider