Kevin Hanrahan

• Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
• Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
• Provided schedule, routing and fare information to assist customers with ticket purchases.
• Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.

• Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
• Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
• Provided schedule, routing and fare information to assist customers with ticket purchases.
• Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.

• Assisted customers in choosing seats, guiding and recommending options via seating map.
• Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
• Created and maintained reports of sold tickets and payments received.
• Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.

• Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
• Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
• Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
• Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.

• Provided customers with special information regarding chosen show or upcoming releases.
• Counted cash at shift end and tallied to reconcile with tickets sold.
• Greeted customers promptly and responded to questions.
• Maintained work area and kept cash drawer organized.
• Welcomed customers, offering assistance to help find store items.

• Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
• Answered phones, reseated people, provided customer service to people at a music Festival.
• Checked system for seat availability and provided customers with available options.
• Created and maintained reports of sold tickets and payments received.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Kept up with busy schedule of work and studies to maintain class standing and internship eligibility.
• Improved team operations by offering suggestions backed up by available data.
• Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day.
• Worked well in team environment as well as independently.
• Participated in various extracurricular activities to build skills set.

• Managed service projects from start to finish by finding partners, making detailed plans and executive projects.
• Monitored marketing content for quality, accuracy and impact.
• Box Office Employee
• Reseating
• Answered phones and provided customer Service

Cashier, Slicer, Sandwich Maker, Side job while in School

• Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
• Worked on whatever Help they needed. This would include lifting materials, organizing materials, documenting mail and Helped keep production flowing.
• Handled basic tasks independently to keep senior office professionals focused on more important matters.

• Delivered clerical support by efficiently handling wide range of routine and special requirements.
• Handled basic tasks independently to keep senior office professionals focused on more important matters.
• Handled office work and worked to make sure paper files were up to par.

• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.