Kevin Hardy
Honolulu,HI
Summary
Dynamic security professional with extensive experience at Security Services, excelling in operational effectiveness and team leadership. Proven track record in incident investigation and loss prevention, utilizing advanced CCTV monitoring and conflict resolution skills to enhance safety and security protocols. Committed to fostering a secure environment while delivering exceptional service to public safety.
Overview
12
12
years of professional experience
Work History
Retail Security Supervisor
Allied Universal Security Services
03.2019 - Current
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Recorded incident reports with detailed accounts of occurrences.
- Coordinated responses with local Law Enforcement and Emergency Medical Services.
- Provided Public Safety and security along with customer service.
- Provided training as a certified instructor for Monadnock Defensive Tactics Systems (MDTS) and OC Defensive Tactics.
- Provided training as a certified HSI instructor for CPR, AED, and First Aid.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Collaborated with management to develop security policies and procedures.
- Developed and implemented strategies to prevent and respond to security incidents.
- Prepared and submitted reports to keep management informed of security activities and developments.
Security Officer
Private Sector Security
05.2024 - 11.2024
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Asset Protection Associate
Walmart
03.2017 - 03.2019
- Controlled reduction of loss inventory by protecting company assets.
- Checked CCTV for evidence of shoplifting.
- Kept patrons and employees safe and from criminal activity.
- Patrolled store departments to check for suspicious activities.
- Wrote reports outlining activities and results.
- Contacted local authorities and apprehended shoplifters.
- Wrote reports for internal and external crime, burglary, or theft.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
Collections Agent
Cade Investments LLC
12.2013 - 03.2017
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Trained new team members on scripts, company services, and collection strategies.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Evaluated, researched and resolved discrepancies.
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and applied to customer balances.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Education
Certificate Of Instruction - Security
Transcend Inc.
Honolulu, HI09-2017
Advanced Security Training - Security
Bassett College
La Puente, CA03-2017
High School Diploma -
Crenshaw High School
Los Angeles, CA06-2005
Certificate of Completion - Independent Living Skills
West Los Angeles College
Culver City, CA05-2004
Certificate Of Completion - Hotel / Restaurant Occupations
Southern California Regional Occupational Center
Torrance, CA04-2004
Skills
- Operational effectiveness
- CCTV experience
- Security team management
- Skilled in conflict resolution
- Investigative procedures
- AED certified
- MDTS training
- Emergency response
- Incident investigation
- Company risk management
- Crime prevention
- Loss prevention expertise
- Dispatch
- Security systems expertise
- Physical restraint training
- Threat assessment
- Security management
- Retail theft investigations
- Surveillance systems
- Firearms training
- CCTV monitoring
- Law enforcement collaboration
- Report analysis
- Policy enforcement
- Team leadership
- Complex Problem Solving
Timeline
Security Officer
Private Sector Security
05.2024 - 11.2024
Retail Security Supervisor
Allied Universal Security Services
03.2019 - Current
Asset Protection Associate
Walmart
03.2017 - 03.2019
Collections Agent
Cade Investments LLC
12.2013 - 03.2017
Certificate Of Instruction - Security
Transcend Inc.
Advanced Security Training - Security
Bassett College
High School Diploma -
Crenshaw High School
Certificate of Completion - Independent Living Skills
West Los Angeles College
Certificate Of Completion - Hotel / Restaurant Occupations
Southern California Regional Occupational Center
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