Kevin Harrow
WATERVILLE,OH
Summary
Facilities Support Specialist with a strong focus on customer-centric solutions. Expertise in support and effective data collection techniques, contributing to improved technical issue resolution.
Overview
27
27
years of professional experience
Work History
Facilities Support Specialist II
Buckeye Broadband
Northwood, OH
02.1999 - Current
- Delivered exceptional support through troubleshooting and resolving technical issues.
- Utilized ticketing system to track requests and prioritize urgent needs.
- In Facilities Dept was put over 2 Data centers. Worked directly with contractors for PM work on generators,(Cat and Cummins), cooling systems, which included Tranes, Motivair cooling, in-rows(Glycol), CRAC units. Utilized Structure Ware by Schneider Electric.
- Started out as Service Tech, moved through Construction Dept, Line Tech, Power Node Tech, Hub Tech, Facilities Dept.
- Ability to splice all sizes of coaxial cable, breakout and splice fiber, CAT6 connectors, rebuilt battery sleeves for UPS's.
- Racked new equipment and removed old in cabinets. Ran A/C power from APDU's. Ran and terminated D/C power to equipment. Ran fibers and CAT6 to equipment in racks.
Education
Associate of Applied Science - Electronics Engineering
ITT Technical Institute
Fort Wayne, INSkills
- Remote support
- Support services
- Customer relationship management
- Technical assistance
- Technical troubleshooting
- Incident management
- Data collection
Timeline
Facilities Support Specialist II
Buckeye Broadband
02.1999 - Current
Associate of Applied Science - Electronics Engineering
ITT Technical Institute