Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Hawkins

Summary

Versatile professional with nearly ten years of experience working in, hospitality and customer service roles

Professional mail carrier with robust experience in delivering mail and packages efficiently and accurately. Proven track record in collaborating with team members to ensure timely and organized distribution. Handling highly sensitive and confidential information. Adaptable to changing routes and schedules, maintaining high standards of customer service and reliability. Strong skills in route navigation, time management, and handling various delivery tasks.

Overview

13
13
years of professional experience

Work History

City Carrier

United States Post Office
12.2021 - Current
  • Maintained safety standards while driving, resulting in zero accidents during tenure.
  • Planned and cased mail in sequence of delivery for designated route.
  • Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
  • Delivered packages and mail to business and people in local area.
  • Collaborated with fellow carriers to ensure consistent service quality across the city.
  • Delivered priority mail with punctuality, meeting critical deadlines for both residential and commercial clients.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.

Floor Ambassador

Deutsche Bank Group
04.2019 - 04.2020
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Built relationships with key stakeholders, fostering collaboration and understanding between organization members.

Safety Carpenter

Aerotek
06.2017 - 10.2018
  • Duties as the safety carpenter was to lay down plywood for the new decks to be built, i was also to create a safe perimeter with 2x4 and special mesh
  • I built boxes to cover any hazardous materials being used in the area, I created other figures of wood as needed by the job

Concierge

Manhattan Park
05.2016 - 09.2017
  • Greeting all residents and staff alike upon entry to the building
  • I used the computer software "Building Links" to operate and facilitate, maintenance request, package deliveries, building updates, key inventory and any other request of the residents

Tram Attendant

Roosevelt Island Tramway
05.2012 - 12.2015
  • Responsible for the operation of a high volume commuter Tramway
  • Assisting hundreds of commuters on a daily basis, driving customers under strict protocol supervision
  • Assisting all customers aboard the tram in a friendly efficient manner

Education

Associates Degree - Business Management

Herkimer College
Herkimer, NY
05.2014

Skills

  • Handheld scanner operation
  • Professional relationships
  • Package handling
  • Excellent multitasking
  • Customer service experience
  • Effective communication
  • Written and verbal communication
  • Safety procedures
  • Route planning
  • Highly organized
  • Social perceptiveness

Timeline

City Carrier

United States Post Office
12.2021 - Current

Floor Ambassador

Deutsche Bank Group
04.2019 - 04.2020

Safety Carpenter

Aerotek
06.2017 - 10.2018

Concierge

Manhattan Park
05.2016 - 09.2017

Tram Attendant

Roosevelt Island Tramway
05.2012 - 12.2015

Associates Degree - Business Management

Herkimer College

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Kevin Hawkins