Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Timeline
Generic

Kevin Hay

Harrington,DE

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Manager of Operations

Agriteer
03.2018 - 12.2023
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Managed cross-functional teams for successful project completion and timely delivery.
  • Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Technician Specialist

Binkley And Hurst LLC.
10.2014 - 03.2018
  • Enhanced system performance by conducting thorough diagnostics and implementing necessary repairs.
  • Streamlined maintenance processes for increased efficiency and reduced downtime.
  • Collaborated with team members to complete complex projects within established timelines.
  • Increased customer satisfaction by providing prompt and accurate technical support.
  • Optimized equipment functionality by performing routine inspections and preventative maintenance tasks.
  • Trained junior technicians on best practices, improving overall team productivity and skill level.
  • Served as a subject matter expert within the technician specialist team, mentoring colleagues on advanced techniques and methodologies for troubleshooting challenging issues.

Technician Specialist

Taylor And Messick Inc.
06.1998 - 10.2014
  • Collaborated with team members to complete complex projects within established timelines.
  • Streamlined maintenance processes for increased efficiency and reduced downtime.
  • Enhanced system performance by conducting thorough diagnostics and implementing necessary repairs.
  • Trained junior technicians on best practices, improving overall team productivity and skill level.
  • Contributed to the successful completion of high-stakes projects through meticulous attention to detail and task prioritization.

Education

Associate of Applied Science - Applied Agriculture

Delaware Technical And Community College - Owens
Georgetown, DE
12.2003

Skills

  • Adaptability
  • Strategic Planning
  • Decision Making
  • Budget Management
  • Project Management
  • Customer Service
  • Problem Solving
  • Logistics Management
  • Decision-Making
  • Team Leadership

Accomplishments

2021-2022 Teamwork Individuals Award Lake Forest FFA Chapter

2022 Delaware State 4H Outstanding Volunteer Award

2018 Peach Blossom 4H club Outstanding Leader Award

2016 Supporter W.T. Chipman FFA Chapter

Additional Information

Have been an active Leader in 4H for over 15 + years

Played an active roll in Lake Forest FFA Alumni group for the past 5 years and now am the acting President of the Alumni 2023-2024 year

Certification

MACS - Hvac licensing

Class A CDL Driver license

Timeline

Manager of Operations

Agriteer
03.2018 - 12.2023

Technician Specialist

Binkley And Hurst LLC.
10.2014 - 03.2018

Technician Specialist

Taylor And Messick Inc.
06.1998 - 10.2014

Associate of Applied Science - Applied Agriculture

Delaware Technical And Community College - Owens

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Kevin Hay