Matthew Skurskiy

Tarzana,CA

Summary

Operations Manager offering high-level experience in planning effective day-to-day strategies. Analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking individual with excellent communication skills used to promote customer satisfaction and a healthy working environment.

Overview

years of professional experience

Work History

Manager of Operations

U-Rent L.LC

10.2021 - Current

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Oversee the availability, maintenance, and cleanliness of the vehicle fleet and coordinate with vendors and internal teams to ensure timely vehicle repairs and inspections.
Ensure high levels of customer satisfaction by resolving complaints and issues promptly.
Monitor customer interactions and ensure service standards are consistently met.
Ensure compliance with company policies and foster a positive working environment.

Education

Bachelor of Arts - Political Science

UC Davis

Davis, CA

06.2026

High School Diploma -

Taft Charter High School

Woodland Hills, CA

06.2022

Skills

Logistics Management
Decision-Making
Customer Service
Process Improvements

Communication Skills
Adaptability
Leadership

Accomplishments

Documented and resolved legal issue which led to the company receiving payment
Used Microsoft Excel to develop inventory tracking spreadsheets.
Decreased vehicle turnaround time by 25% by improving maintenance workflows and vehicle inspection protocols, allowing for faster rental availability
Achieved a 10% increase in revenue through upselling of rental services, additional products, and driving customer loyalty initiatives.

Languages

English

Native or Bilingual

Russian

Professional Working

Timeline