Kevin Hayes
Ladera Ranch,CA
Summary
Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
11
11
years of professional experience
Work History
Branch Manager
Chase Bank
12.2021 - Current
- Drives cross-selling efforts by collaborating with various departments and partnerships within the organization to maximize revenues from existing clients.
- Acted as primary point of contact for high-level clients including Owners, CEOs, and CFOs, resolving complex issues and inquiries within a 24-hour turnaround time, fostering trust and strengthening relationships.
- Continuously monitors branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Ensures regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Improved customer overall satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthens relationships with key business clients, securing long-term partnerships and driving revenue growth.
Chase Private Client Banker
Chase Bank NA
12.2018 - 11.2021
- Utilized Client Central effectively for tracking client interactions, ensuring accurate record-keeping and follow-up activities.
- Developed tailored financial plans for clients by conducting thorough assessments of their financial situations.
- Collaborated with internal partners to deliver integrated wealth management strategies for clients.
- Streamlined processes for account opening and maintenance, improving overall efficiency and client experience.
- Contributed to the growth of the branch''s assets under management through effective business development efforts.
Registered Personal Banker
Wells Fargo, NA
01.2014 - 11.2018
- Achieved high customer satisfaction by providing personalized banking solutions and exceptional service.
- Served as a trusted advisor for customers, addressing concerns and providing expert financial guidance.
- Participated in community outreach programs representing the bank at local events to promote its brand image positively.
- Streamlined account opening processes for faster customer onboarding, enhancing client experience.
Teller
Wells Fargo, NA
01.2013 - 12.2013
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
Bachelor of Arts - Social Sciences
San Diego State University
San Diego, CASkills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
Timeline
Branch Manager
Chase Bank
12.2021 - Current
Chase Private Client Banker
Chase Bank NA
12.2018 - 11.2021
Registered Personal Banker
Wells Fargo, NA
01.2014 - 11.2018
Teller
Wells Fargo, NA
01.2013 - 12.2013
Bachelor of Arts - Social Sciences
San Diego State University
Similar Profiles
ISABELLA BOISVERTISABELLA BOISVERT
Branch Operations Lead at Chase BankBranch Operations Lead at Chase Bank
Melannie ChaluisantMelannie Chaluisant
Associate Banker at Chase BankAssociate Banker at Chase Bank
Rawnaq AlbaqirRawnaq Albaqir
Associate Banker at Chase BankAssociate Banker at Chase Bank
CHRISTINA KEALYCHRISTINA KEALY
Bank Teller at Chase BankBank Teller at Chase Bank
Simone ShawSimone Shaw
Active Member at Alpha Chi Omega San Diego StateActive Member at Alpha Chi Omega San Diego State