Kevin Hernandez
San Jose,CA
Summary
Proven to enhance operational efficiency and customer satisfaction at Nathan’s/Levi’s Stadium, I bring a blend of adaptability and inventory management expertise. Leveraging equipment operation skills and a customer-focused approach, I have consistently improved service delivery and workplace productivity, fostering positive customer relations and team growth without compromising quality. Friendly Juicer looking to build upon skills and tackle new responsibilities. Skilled at operating a cash register and handling cash and credit transactions. Adept at cutting, slicing and preparing fruits and vegetables for beverages. Outstanding customer service and personal service abilities.
Overview
2
2
years of professional experience
Work History
Juicer/Barista
Joe & The Juice
Palo Alto, CA
08.2024 - Current
- Optimized ingredient usage by accurately measuring portions for consistent flavor profiles across all menu items.
- Followed all cleanliness and sanitation procedures.
- Created unique juice blends and recipes.
- Maintained a clean and organized workspace, ensuring compliance with health codes and regulations.
- Established a strong rapport with regular customers, fostering trust through friendly service and product knowledge expertise.
- Collaborated with team members to streamline tasks for efficient service delivery during peak hours.
- Boosted customer satisfaction by efficiently preparing and serving high-quality juice blends.
- Educated customers on the benefits of juicing, leading to increased loyalty and repeat business.
Supervisor of Operations
Nathan’s/ Levi’s Stadium
Santa Clara, CA
08.2023 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
Cashier
Akita Sushi
San Jose, CA
03.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Sales Asociate
Tommy Hilfiger
Gilroy, CA
11.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Journalism / Social Media
Uniminuto
Villavicencio / Colombia High School -
Jhon F Kennedy
Villavicencio/ Colombia 11.2017
Skills
- Adaptability and Resilience
- Equipment Operation
- Customer-focused
- Health and safety standards
- Basic Math Competency
- Quality control measures
- Inventory management expertise
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Juicer/Barista
Joe & The Juice
08.2024 - Current
Sales Asociate
Tommy Hilfiger
11.2023 - 02.2024
Supervisor of Operations
Nathan’s/ Levi’s Stadium
08.2023 - Current
Cashier
Akita Sushi
03.2023 - 07.2024
Journalism / Social Media
Uniminuto
High School -
Jhon F Kennedy