Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kevin Hicks

Norfolk,VA

Summary

Detail-oriented team player with strong organizational and leadership skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Empathetic professional with hands-on experience providing quality psychological services to children and adults. Skilled in identifying, assessing and diagnosing mental health and emotional issues. Develops and implements treatment plans and provides counseling and therapy to obtain maximum results for patients. Values professional business-life mentorship.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Mental Health Counselor

Foundations To Success
04.2023 - Current
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
  • Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
  • Implemented and developed core counseling programs to meet each individual's specific and varying needs.
  • Employed methodologies such as cognitive behavioral therapy to assist patients.
  • Documented psychiatric services and responses to treatment in patient case files.
  • Trained in substance abuse, co-occurring disorders and effects of employment and housing issues on mental health.
  • Presented case history material to review and discuss with other staff members.

Independent Business Owner

Amway
01.2023 - Current
  • Develops leadership and personal development skills in collaboration with other IBO's.
  • Receives direct mentorship and coaching from currently successful IBO's.
  • Partners with other IBO's to develop sound organizational structure.
  • Demonstrates leadership development and personal growth skills through group presentations and individual presentations.
  • Educate others about financial literacy and effective budgeting practices.
  • Provide mentorship to other IBO's based in business -life balancing.
  • Implementation of complex intuitive vetting process to selec high achieving leaders to become productive IBO's.
  • Manages inventory for affiliate marketing business.
  • Develops, teaches and implements expert professional communication skills.
  • Identifies potential leadership aptitude within other IBO's to promote strength-based personal growth and leadership development.
  • Implements a manageable and duplicable business system to produce efficient growth of IBO network.

Mental Health Counselor

Betty Eastman Lcsw & Associates
09.2022 - Current
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
  • Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
  • Implemented and developed core counseling programs to meet each individual's specific and varying needs.
  • Employed methodologies such as cognitive behavioral therapy to assist patients.
  • Documented psychiatric services and responses to treatment in patient case files.
  • Trained in substance abuse, co-occurring disorders and effects of employment and housing issues on mental health.
  • Consulted with and trained highly skilled mental health and medical staff.
  • Presented case history material to review and discuss with other staff members.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Observed and monitored client behavior and responses to treatment.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.

Mover

Baby Boy Moving Company
06.2021 - 08.2023
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to 300 lbs.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Communicated with customers courteously and professionally to drive satisfaction.
  • Cleaned and maintained truck and other equipment to maintain optimum working condition.
  • Followed verbal and written instructions to properly move and ship products.
  • Followed safety protocols to prevent accidents and injuries.
  • Strapped items down over protective padding to secure throughout transportation.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Inspected items for damage and reported issues to supervisor for resolution.
  • Arranged items at destination according to customer requests and instructions.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.

Car Detailer

DW Car Washing
07.2021 - 12.2021
  • Maintained clean, tidy and safe work environment.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Shined vehicle windows and windshields to remove water spots.
  • Provided exceptional customer service and addressed customer inquiries.
  • Washed cars and trucks daily for auto dealership.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
  • Wiped down and polished interior and exterior surfaces.

Carpet Cleaning Technician

Clean On Me
07.2021 - 12.2021
  • Mixed water and chemicals in containers to prepare cleaning solutions.
  • Operated steam cleaners to vacuum rugs and remove loosened dirt.
  • Upsold upholstery cleaning and [Product or Service] to customers to boost revenue.
  • Operated extractor to remove excess suds and water from carpet and furniture.
  • Identified appropriate spotting agents to use on persistent stains.
  • Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
  • Inspected cleaning sites to provide cost estimates to customers.
  • Guided scrubbing machines over rug surfaces to loosen embedded dirt.
  • Applied rub chemical solutions with hand brushes to carpets and upholstery.
  • Operated in equipment safely and took care to watch out for children and pets.

Order Fulfillment Associate

Home Depot
03.2018 - 10.2018
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Followed procedures at all times for personal and team safety.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Processed daily orders through multi-carrier manifest system.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Followed procedures for control and distribution of completed products in line with shipment plans.
  • Selected and filled orders from stock to fulfill customer requirements.

Education

Sociology

United States Military Academy
West Point, NY

Computer And Information Systems Security

Intellectual Point (Vet Tec Program)
Norfolk
03.2022

Bachelor of Science - Business Management

Norfolk State University
Norfolk, VA
05.2021

General Studies

United States Military Academy Preparatory School
West Point, NY
03.2016

Skills

  • Professional leadership skills
  • Professional communication skills
  • Team building
  • Solution oriented
  • Punctuality and discipline
  • Case Files Maintenance
  • Family Counseling
  • Case Documentation
  • Flexible Schedule
  • Expertise in Crisis Intervention Techniques
  • Cultural Sensitivity
  • Adept at Treatment and Discharge Planning
  • Social Skills Teacher
  • Clinical Interventions
  • Care Coordination
  • Mental Health Evaluations
  • Team Leadership
  • Building Rapport
  • Facilitating Counseling Sessions
  • Crisis Intervention
  • Community Resources
  • Case Management

Certification

CPRS - Certified Peer Recovery Specialist

CompTIA Security +

Certified Ethical Hacker

SLUNK Certified

Timeline

Mental Health Counselor

Foundations To Success
04.2023 - Current

Independent Business Owner

Amway
01.2023 - Current

Mental Health Counselor

Betty Eastman Lcsw & Associates
09.2022 - Current

Car Detailer

DW Car Washing
07.2021 - 12.2021

Carpet Cleaning Technician

Clean On Me
07.2021 - 12.2021

Mover

Baby Boy Moving Company
06.2021 - 08.2023

Order Fulfillment Associate

Home Depot
03.2018 - 10.2018

Sociology

United States Military Academy

Computer And Information Systems Security

Intellectual Point (Vet Tec Program)

Bachelor of Science - Business Management

Norfolk State University

General Studies

United States Military Academy Preparatory School

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Kevin Hicks