Kevin Hicks
Round Rock,Tx
Summary
Dynamic global program management professional with a proven track record of driving impactful results through strategic planning and execution. Expertise in leading cross-functional teams, aligning objectives, and delivering high-stakes global initiatives that enhance organizational performance. Strong emphasis on collaboration and adaptability to evolving requirements ensures seamless project delivery. Recognized for exceptional problem-solving skills, effective communication, and a relentless focus on achieving results.
Overview
30
30
years of professional experience
Work History
Global Program Manager – Enterprise Accounts
UPS Customer Solutions
Round Rock, Texas
01.2009 - Current
- Supported multiple UPS Enterprise customers across all products: Dell, Tokyo Electron, Apple, Cymer, Juniper, Cisco, AT&T, Lenovo
- Responsible for providing day-to-day contact with key customer contacts to ensure operational excellence
- Served as a resource and escalation point on operational issues and act as a customer advocate
- Participate in Internal/External strategy sessions to expand or improve relationships
- Identifies opportunities to expand UPS revenue and engage Sales as needed
- Organize and lead regular scheduled business reviews and engage partners with customers
- Coordinate cross-functional client projects and SOW requirements
- Lead projects for customer’s New Product Introductions (Apple, Samsung, AT&T products)
- Manage remote resources and people processes to ensure their success (Perf. Mgmt, Career Development, and Training)
- World of Champions awards: 2015, 2018, 2019, 2020
On-Site Program Manager – Dell Computers
UPS Supply Chain Solutions
Round Rock, Texas
01.2004 - 01.2009
- Supported Dell Computers Post Sales logistics in the UPS network: North America, Latin America, EMEA & APAC experience
- Consistently met and exceeded multiple Logistics Key Performance Indicators across
- Engaged in Critical Situation meetings 24x7 hrs to support Dell’s Enterprise Clients
- Served as escalation point on operational issues
- Expanded scope of responsibility to manage UPS Int’l Transportation for Dell’s Finished Goods
- Managed 3 on-site UPSers at Dell Computers
Operations Supervisor
UPS Supply Chain Solutions
Coppell, Texas
01.2001 - 01.2004
- Managed a department for local DFW customer service, imports and exports
- Established excellent rapport in coordinating customer’s freight while maintaining control of operational costs; maintained 98% OTP
- Resolved claims and calculated ratios, traced transactions to original documentation to test proper routing and procedures, resolving shipment loses and/or damages
- Conducted training and safety meetings, performance counseling and disciplinary actions
Operations Supervisor
Fritz Companies
Coppell, Texas
01.1996 - 01.2001
- Worked in various roles supporting local DFW operations: warehouse, exports and imports
- Worked on-site at Halliburton, Inc supporting their air export operations
- Coordinated air export and import shipments for local DFW customers
- Certified in hazmat shipping procedures
- Created Customer Service department supporting escalations, ad hoc quotes, status updates, customer profiles, claims and general inquires for local DFW customers
Education
Some College (No Degree) - Finance
Thomas Edison State University
Trenton, NJAssociate of Arts - Business Administration
University of Phoenix
Phoenix, AZ2010
Skills
- Extensive knowledge of UPS Global Products
- Strong communicator and natural leader
- Excellent team player; works well with all levels of the organization
- Project management experience
- Committed to continuous improvement
- Ability to train, motivate and supervise others
- Windows, Word, Excel, PowerPoint, Outlook, Power BI, Several UPS operating & customer facing systems: E2K, eTT, SEAS, PRR, NRT, Post Sales Logistics, FGV, QVM, BIA, SIL
Accomplishments
- Collaborated with numerous account teams in the development of Program Management over the years
- Achieved World of Champions recognition for multiple years by meeting or exceeding sales goals
- Supervised team of 1-5 staff members throughout different assignments in Program Management
- Consistently Exceed performance goals with team members
Timeline
Global Program Manager – Enterprise Accounts
UPS Customer Solutions
01.2009 - Current
On-Site Program Manager – Dell Computers
UPS Supply Chain Solutions
01.2004 - 01.2009
Operations Supervisor
UPS Supply Chain Solutions
01.2001 - 01.2004
Operations Supervisor
Fritz Companies
01.1996 - 01.2001
Some College (No Degree) - Finance
Thomas Edison State University
Associate of Arts - Business Administration
University of Phoenix
TRAINING
Customer Solutions products, UPS core products, Project Management essentials; UPS Management & Leadership, Mentoring-In-A-Box, Franklin Covey Leadership