Kevin Hoang
Sugar Land,Texas
Summary
Dedicated and personable customer service professional with over 4 years of experience in delivering exceptional customer support in various industries. Skilled in active listening, problem-solving, and conflict resolution. Goal is to resolve customer enquiries and complaints efficiently, ensuring high levels of satisfaction and creating long-term relationships to enhance loyalty.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
JF Southwest Heart Clinic
02.2020 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Food Expeditor
Tiny Boxwoods
02.2019 - 07.2019
- Greeted customers and provided menus upon arrival to dining room.
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Promoted a high level of customer satisfaction by addressing any concerns or issues promptly and professionally.
- Assisted with bussing tables and cleaning up spills.
Waiter
Crown Seafood
08.2017 - 01.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Bachelor of Science - Kinesiology
University of Houston
Houston, TX12.2019
Skills
- Time Management
- Listening Skills
- Problem-solving skills
- Proficient in Microsoft engines
- Customer Service
- Attention to detail
Languages
Vietnamese
Native or Bilingual
Timeline
Front Desk Receptionist
JF Southwest Heart Clinic
02.2020 - 08.2021
Food Expeditor
Tiny Boxwoods
02.2019 - 07.2019
Waiter
Crown Seafood
08.2017 - 01.2019
Bachelor of Science - Kinesiology
University of Houston
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