Kevin Holloway
Las Vegaws
Summary
Accomplished Luxury Director of Housekeeping/EVS/Uniform Control. A proven track record at MGM Resorts International, enhancing guest satisfaction and achieving the highest leadership engagement scores in the 2024 Employee Survey. Expert in quality assurance and team leadership, I spearheaded company wide initiatives reducing productivity loss by 53% and maintained a 5 Star and AAA 5 Diamond rating for 12 years.
Versatile Housekeeping Leader working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail.
Housekeeping professional with solid track record in managing luxury cleaning operations and improving service standards. Known for fostering collaborative environments and delivering consistent results. Highly adaptable and reliable, with skills in team leadership and quality control.
Overview
19
19
years of professional experience
Work History
Director of Housekeeping /EVS/Uniform Control
MGM Resorts International - City Center Campus
12.2009 - 12.2024
- Enhanced guest satisfaction with First Impression and Gold Plus initiatives resulting in the highest Gold Plus guest satisfaction scores at MGM Resorts International
- Achieved the highest Leadership Engagement and Housekeeping Employee survey scores out of all Housekeeping departments in MGMRI 2024.
- Implemented "dropped credits tracking: for MGMRI resulting in a 53% reduction in unnecessary productivity loss across the company.
- Led Culinary Union and Local 501 Negotiations fro MGMRI
- Implement the ProHost cart system at ARIA and Vdara
- Implemented one spec linen program for ARIA and Vdara
- Coordinated Sky Suites remodel and implementation of Villa Private Gaming
- Achieved the 5 Star and AAA 5 Diamond rating for 12 years
- Worked closely wit corporate and property to impmenmtant HotSOS Standars
- Launched HotSOS Housekeeping and ARIA and Vdara
Director of Hotel Services
The Signature At Mgm Grand
03.2006 - 12.2009
- Responsible for working with condominium developers and and the opening of 3 towers
- Implemented Forbes Five diamond Training
- Developed owner and hotel guest cleaning standards and logistics to optimize productiv
- Negotiated the Signature at MGM Grand Culinary Union Contract
- Negotiated the Signature at MGM Grand Culinary Union Contract
- Promoted to oversee Front Services and Pool Operations in December 2007
Education
Bachelor of Science - Psychology
UNLV
Las Vegas, NV06-2028
Skills
- Housekeeping/ EVE/ Uniform Control management
- Team leadership
- Quality assurance
- Budget management
- Financial acumen
- Supply inventory management
- Maintenance coordination
- Employee evaluations
- Guest relations
- Quality improvements
- Health and safety compliance
Languages
Spanish
Professional Working
Affiliations
- Little League Baseball
- St. FrancidsDe Salas Church
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Company CultureCareer advancementTimeline
Director of Housekeeping /EVS/Uniform Control
MGM Resorts International - City Center Campus
12.2009 - 12.2024
Director of Hotel Services
The Signature At Mgm Grand
03.2006 - 12.2009
Bachelor of Science - Psychology
UNLV
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