Job Search Status
Open to workDesired start date: Immediately
Open To Work
Kevin Holt
Albuquerque,NM
Work Preference
Summary
Customer-oriented professional with a background in IT seeking a transition into a Customer Support Representative role. Demonstrated abilities in team leadership, problem-solving, and strong people skills. Eager to leverage technical expertise and a customer-centric approach in a pristine environment.
Results-driven Management Coordinator known for unparalleled efficiency in task completion. Excel in strategic planning, team leadership, and operational optimization. Bring strong problem-solving skills, adaptability, and communication prowess to effectively navigate complex project landscapes and foster collaborative team environments.
Overview
17
17
years of professional experience
Work History
Change Management Coordinator
IBM Slovakia
Bratislava, Slovak Republic
06.2012 - 05.2023
- Led change management processes to ensure seamless transitions in IT systems and procedures.
- Collaborated with cross-functional teams to implement changes and resolve issues efficiently.
- Analyzed and evaluated the impact of changes on systems and users, providing solutions to mitigate risks.
- Developed and maintained documentation for change management procedures and best practices.
- Conducted training sessions for staff on new systems and processes.
Team Member
EMEA BMS Support
Bratislava, Slovak Republic
06.2007 - 06.2012
- Processed and provided support for daily requests and issues from users worldwide.
- Collaborated with team members to troubleshoot and resolve technical issues promptly.
- Maintained accurate records of user requests and resolutions for reporting and analysis.
- Participated in team meetings to discuss ongoing issues and improvements to support processes.
- Assisted in the development and implementation of user training materials.
Assistant Manager
Radio Shack
Sacramento, United States
01.2006 - 05.2007
- Managed daily store operations, including inventory management, sales, and customer service.
- Provided leadership and guidance to sales associates to achieve sales targets and deliver excellent customer experiences.
- Resolved customer complaints and inquiries in a timely and professional manner.
- Assisted in recruiting, training, and performance evaluation of store staff.
- Implemented store promotions and marketing initiatives to drive sales and increase customer engagement.
Education
Sociology -
Colorado College
Colorado Springs, COHigh School Diploma - General High School Curriculum
Del Norte High School
Albuquerque, NMTourism -
Philadelphia Tourism
Philadelphia, PASkills
- United States Army Veteran honorably discharged
- Strong verbal and personal communication skills
- Accuracy and Attention to details
- Organization and prioritization skills
- Initiative-taking with cheerful outlook
- Problem analysis, use of judgment and ability to solve problems efficiently
- Good Work Ethic, Empathetic
- Tolerant and flexible to different situations
- Works well independently and in team setting
- Can multitask proficiently
- Mail Handling, Medical Assistance, Equipment Operation and Maintenance
- Cross-functional collaboration
- Customer relationship management
- Process improvement
- Attention to detail
- Time management
- Meeting facilitation
- Employee training
- Customer relations
- Innovation management
- Problem-solving abilities
- Report generation
- Customer service
- Decision-making
- Phone and email etiquette
- Microsoft office
- Written communication
- Teamwork and collaboration
- Employee supervision
- Coaching and mentoring
- Policy and procedure modification
- Professionalism
- Verbal and written communication
- Support services
- Self motivation
- Documentation and recordkeeping
- Task prioritization
- Change management
- Documentation management
- Experience with JIRA
- JIRA systems
- JIRA
- Jira issue tracking
- Jira and confluence
Detailed References
- Jennifer Mason, 9025 Brydon Way, Sacramento, CA, 95826, masondozen@aol.com, 916-363-6615
- Miroslav Ceresna, Business Analyst, IBM, mceresna@gmail.com
- Sunny Kwong, Complex Project Manager, IBM, sunny.kwong@icloud.com
Occupational Licenses Certificates And Training
- TEFL Certificate in Teaching English as a Foreign Language
- Driver's License
- SQL Essential Training - LinkedIn
- DevOps Foundations: Lean and Agile - LinkedIn
- SCRUM Master Certified, SCRUM org, 03/01/17
Activities
- Honorable discharge from the United States Army (1983-1986) with several military service member awards including Overseas Service Ribbon, Army Commendation Medal, Army Achievement Medal 2nd Award, Driver and Mechanic Badge, Army Service Ribbon, and Marksman Badge M-16.
- Led language courses at IBM and taught business English.
- Volunteer at Sloboda Zvierat Animal Shelter.
Timeline
Change Management Coordinator
IBM Slovakia
06.2012 - 05.2023
Team Member
EMEA BMS Support
06.2007 - 06.2012
Assistant Manager
Radio Shack
01.2006 - 05.2007
Sociology -
Colorado College
High School Diploma - General High School Curriculum
Del Norte High School
Tourism -
Philadelphia Tourism