Kevin Hoover
Gainesville
Summary
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in a serving role.
Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. Track record of managing time efficiently and adapting to various cleaning challenges.
Overview
3
3
years of professional experience
Work History
Server
BJ's Restaurant & Brewhouse
Gainesville, FL
06.2024 - Current
- Delivered exceptional customer service in fast-paced environment
- Managed food and beverage orders accurately and efficiently
- Collaborated with kitchen staff to ensure timely meal preparation
- Trained new servers on menu knowledge and service standards
- Resolved customer complaints promptly, enhancing guest satisfaction
- Oversaw table assignments to optimize dining area workflow
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Housekeeper
Gainesville Health And Fitness
Gainesville, FL
08.2023 - 07.2024
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Emptied trash receptacles throughout the property.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety procedures when handling hazardous materials.
- Observed proper use of chemicals when cleaning various surfaces.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
Swim Instructor
Swim America
Gainesville, FL
07.2023 - 12.2023
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Ensured that swimmers followed pool rules and regulations at all times.
- Encouraged swimmers to progress through drills while providing positive feedback on their performance.
- Developed strategies for challenging behaviors exhibited by students during lessons.
- Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.
- Resolved conflicts between swimmers while maintaining a professional demeanor.
- Communicated regularly with parents or guardians regarding their child's progress in swimming lessons.
- Encouraged students to build confidence in and out of water by making swimming fun.
- Instructed participants in proper stroke techniques to encourage self-reliant swimming.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
- Created strategies to help meet needs of mentally and physically challenged swimmers.
- Maintained physical endurance and agility for optimal job performance.
- Handled student situations using logic and mediation skills.
- Observed participants during classes, watching for issues and incorrect techniques.
- Built and established lasting relationships using encouragement and personal support.
- Coached and encouraged participants during exercises and routines.
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
Education
Associate of Science - Geological And Earth Sciences
Santa Fe College
Gainesville, FL12-2026
Skills
- Team collaboration
- Cleaning And Organizing Abilities
- Table bussing
- Cash handling
- Guest engagement
- Food running
- Sales techniques
- Safety Requirements
- Maintaining Patient Safety
- Guest Satisfaction
- Supply Management
- Time Management Expert
- Exceptional customer service
Timeline
Server
BJ's Restaurant & Brewhouse
06.2024 - Current
Housekeeper
Gainesville Health And Fitness
08.2023 - 07.2024
Swim Instructor
Swim America
07.2023 - 12.2023
Associate of Science - Geological And Earth Sciences
Santa Fe College