Kevin Horn
Goleta,CA
Summary
Sociology student with experience in overnight operations, leasing support, and 1:1 behavioral therapy. Handles guest service, access control, emergency response, documentation, and bilingual Spanish-English communication in unsupervised, high-pressure settings.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Leasing Agent
Core Spaces Student Housing
Isla Vista, CA
02.2024 - Current
- As a Leasing Agent, I serve as the first point of contact for residents and visitors, ensuring a welcoming and organized environment. My role combines customer service with leasing responsibilities, including following up on leads, guiding prospects through the application and leasing process, and supporting residents throughout their stay. During the leasing season, I contributed to achieving a 95% lease-up of a 654-bed property by assisting prospects, conducting tours, and ensuring a smooth application-to-move-in process.
- Achieved a 96% lease-up of a 654-bed property during the leasing season.
- Followed up on leasing leads, conducted tours, and guided prospects through application and lease signing.
- Facilitated communication between residents and management to address concerns and improve satisfaction.
- Welcomed and assisted residents, guests, and vendors.
- Supported new residents with move-in procedures and housing policies.
- Coordinated community events and activities to foster resident engagement and community building.
- Executed administrative tasks to support leasing operations, including scheduling and documentation.
- Maintained a clean, safe, and welcoming environment in community spaces.
- Defined and communicated key duties and responsibilities for leasing position to enhance team understanding.
- Assisted residents and applicants speaking both English and Spanish.
Registered Behavior Technician
LilypadTherapy Group
Santa Barbara, CA
08.2027 - Current
- Provide consistent 1:1 behavioral therapy as the dedicated, long-term Registered Behavior Technician for one primary client. Focus entirely on implementing an individualized Applied Behavior Analysis (ABA) treatment plan to build social skills, improve communication, and decrease challenging behaviors. Manage all daily face-to-face sessions, track progress in real time, and handle behavioral crises independently. Greet the family daily, coordinate smooth transitions between activities, and ensure a safe, predictable, and therapeutic environment. Document all behaviors objectively to maintain clinical compliance and update the supervising Board Certified Behavior Analyst (BCBA) on critical progress.
- Delivered individualized 1:1 therapy sessions to enhance client skills.: Deliver consistent, daily 1:1 behavioral intervention to one dedicated client to build communication, social, and daily living skills.
- Collected and analyzed real-time data on client behaviors using software.: Collect precise, real-time data on target behaviors (such as frequency, duration, and intensity) using clinical software like CentralReach.
- Composed thorough session notes detailing client progress and interventions.: Write objective, detailed session notes after every shift to document progress, ABC data, and response to interventions for BCBA review.
- Responded to behavioral escalations and physical crises using approved safety protocols, maintaining a calm and safe therapeutic environment.
- Plan Implementation: Follow the client's specific Behavior Intervention Plan (BIP) exactly, ensuring teaching strategies and reinforcement schedules are applied accurately.
- Coordinated with the BCBA to share insights on client progress and needs.: Collaborate closely with the supervising BCBA, sharing critical insights and shift logs to help update the client's treatment goals.
- HIPAA Compliance: Securely manage all clinical data sheets, electronic session logs, and personal details to strictly protect client confidentiality.
Night Auditor
Riviera Beach House
Santa Barbara, CA
09.2025 - 06.2027
- Independently oversee all overnight hotel operations from 11 PM – 7 AM, ensuring a seamless transition between daytime and overnight shifts in a 40-room boutique property. Balance guest service, safety supervision, and financial reconciliation while representing hotel management during unsupervised hours. Greet late arrivals, process check-ins and check-outs, resolve guest issues with diplomacy, and maintain a secure, welcoming environment. Execute comprehensive nightly audits of room revenue, payment postings, and departmental reports to guarantee accounting accuracy and compliance with property standards. Act as first responder for emergencies, property alarms, and guest incidents, while communicating critical updates to management and day staff. This role demands strong multitasking, sound judgment, and unwavering professionalism under pressure.
- Perform nightly revenue audits and balance all financial transactions across PMS, POS, and credit card systems before day rollover.
- Verify room rates, taxes, and adjustments; generate audit packs, revenue summaries, and discrepancy reports for management review.
- Process guest arrivals, departures, and reservation modifications while maintaining accuracy in Opera/Cloudbeds or equivalent PMS.
- Handle guest requests, special accommodations, and late-night complaints with efficiency and empathy, enhancing overall satisfaction.
- Monitor CCTV feeds, secure entrances and exits, and conduct hourly property rounds to ensure guest safety and asset protection.
- Respond to medical or security incidents following emergency procedures and complete detailed incident documentation.
- Coordinated overnight communications with vendors and service providers to promptly resolve maintenance issues, minimizing guest disruptions.
- Reconcile cash drawers, verify deposits, and safeguard financial documents in accordance with hotel accounting policy.
Building Operations
University Of Santa Barbara Library
Isla Vista, CA
12.2023 - Current
- Independently oversee overnight operations (12am–8am) with one teammate and no on-site supervisor, ensuring guest safety and smooth facility functioning.
- Oversee overnight operations (12am–8am) in a large public facility, typically with only one other staff member and no on-site supervisor. The role requires balancing customer service with safety oversight and facility management to maintain a secure and welcoming environment for patrons. Duties include greeting and assisting late-night visitors, monitoring building activity through hourly rounds, addressing emergencies such as health incidents or disruptive behavior, and ensuring proper access control throughout the night. The position also involves preparing spaces for morning operations, documenting incidents, and communicating with management to support smooth daytime transitions. This work demands reliability, alertness, and sound judgment in unsupervised conditions, along with strong communication and problem-solving skills. This is a job I maintain while studying at the university of Santa Barbara.
- Managed emergencies involving health incidents and disruptive behavior, demonstrating calm judgment under pressure.
- Maintained library spaces and furniture configurations, prioritizing safety and accessibility by monitoring hazards and preserving traffic corridors.
- Addressed and confirmed reports of building problems, furniture damage, and facility issues to ensure timely resolutions.
- Unlocked library entrances, upper floors, and balconies each morning when the library opened.
- Enforced quiet area policy during routine rounds to promote a conducive study environment in quiet floors and graduate study rooms.
- Outlined key duties associated with position
Education
Bachelor of Arts - Sociology
University of California
Santa Barbara01-2027
High School Diploma -
Hanford West High School
Hanford, California01-2023
Skills
- Leasing Compliance
- Property Management
- Lease Administration
- Customer Engagement
- Customer service proficiency
- Bilingual Communication
- Fluent in both Spanish and English
- Telephone communication
- Computer proficiency
- Emergency Response
- Conflict resolution skills
- Complaint handling
VOLUNTEER WORK
Cope Health Scholars, Junior Health Scholar, Hanford, CA, 2022-08, 2023-03, Basic bedside care for patients, Shadowing/ assisting registered nurses, Gain experience in a health care setting, I support nursing and staff with patient care, often treating and dealing with patients on my own as well as doing other tasks like cleaning and stocking the patient rooms and answering call lights from patients and family members.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Registered Behavior Tech
Timeline
Registered Behavior Technician
LilypadTherapy Group
08.2027 - Current
Night Auditor
Riviera Beach House
09.2025 - 06.2027
Leasing Agent
Core Spaces Student Housing
02.2024 - Current
Building Operations
University Of Santa Barbara Library
12.2023 - Current
Bachelor of Arts - Sociology
University of California
High School Diploma -
Hanford West High School