Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Fenikkusu - Tapas And Omakase
2024.02 - Current
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Served food and beverages promptly with focused attention to customer needs.
Server
Hamano Sushi
2023.03 - Current
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Seated customers in timely manner by managing reservations and waitlists skillfully.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Shift Lead
Walgreens
2023.02 - 2024.07
Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store
Support Store Manager with the overall operation of the store to achieve company deliverables
Supervise store operation and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Self Employed
Etsy.com
2017.07 - 2024.01
Retailing of Japanese Anime products.
Server
Wayne's Sushi Bistro
2022.06 - 2023.02
Greet and escort guests to tables while maintaining a friendly and professional attitude
Attentive service to guests such as refilling water and drink as needed and check up during meals.
Shift Lead
Walgreens
2016.01 - 2017.04
Trained new employees and delegated daily tasks and responsibilities.
Enhanced customer satisfaction through effective conflict resolution and prompt service.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
IT Support Specialist
Corovan
2014.07 - 2015.12
Using ticket systems to manage and process support actions and requests.
Configured hardware, devices, and software to set up work stations for employees.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Team Lead
Walgreens
2012.09 - 2014.04
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Coached team members in techniques necessary to complete job tasks.
Education
Some College (No Degree) - Information Technology
City College of San Francisco
High School Diploma -
Abraham Lincoln High School
05.2011
Skills
Inventory Management
Team Leadership
Foreign language proficiency (Cantonese/Mandarin)
Organization and Time Management
Certification
ABC Responsible Beverage Service (RBS) Training
CA Food Handler
Timeline
Server
Fenikkusu - Tapas And Omakase
2024.02 - Current
Server
Hamano Sushi
2023.03 - Current
Shift Lead
Walgreens
2023.02 - 2024.07
Server
Wayne's Sushi Bistro
2022.06 - 2023.02
Self Employed
Etsy.com
2017.07 - 2024.01
Shift Lead
Walgreens
2016.01 - 2017.04
IT Support Specialist
Corovan
2014.07 - 2015.12
Team Lead
Walgreens
2012.09 - 2014.04
Some College (No Degree) - Information Technology
City College of San Francisco
High School Diploma -
Abraham Lincoln High School
ABC Responsible Beverage Service (RBS) Training
CA Food Handler
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