Kevin Hunter
Edinburgh ,Scotland
Summary
UK citizen residing in Edinburgh, detail-oriented operations specialist with significant experience in customer service across airline and transportation industries. Known for strong problem-solving skills and adaptability, consistently delivering exceptional service and streamlining processes to enhance customer experience.
Overview
29
29
years of professional experience
Work History
Customer Service Representative for Delta Airlines
Delta Airlines
Raleigh, NC
03.2019 - Current
Customer Service Agent for Delta Airlines. I provide checkin and other Customer Service duties: including airline ticket sales, re-issues, boarding and de-boarding of aircraft and proper handling of people with disabilities.
Sky Club Brand Ambassador
Delta Airlines
San Diego, California
09.2020 - 09.2021
- Promoted brand awareness through engaging customer interactions and product presentations.
- Developed strong relationships with clients to foster brand loyalty and trust.
- Promoted positive company image through superior customer service experiences.
E-Commerce Coordinator/Freight
H-GRP, LLC
Raleigh, NC
02.2016 - 01.2019
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Contributed to development of process automation capabilities to bolster e-commerce initiatives.
Skycap/ACS
Delta Airlines Skycap
Salt Lake City, Utah
03.1999 - 05.2016
- Provide checkin and customer service inline with Delta, FAA, and TSA guidelines. Extensive knowledge of airline and local airport policies and procedures.
Service Agent/Logistics Specialist
DHL Worldwide Express
Salt Lake City, Utah
02.1997 - 11.2003
- Represented DHL in Salt Lake City for nearly ten years. In Salt Lake City I was cross-utilized.
- Export Auditing and and Freight Forwarding using vendors Delta Air Cargo and Skywest to Montana and Idaho(and remote Utah).
- DHL's local ground/air operations.
Education
Urban and Regional Planning
University of Utah
2006
Computer Information Systems
University of Phoenix
2000
Skills
- UK citizen and resident
- 25 years of experience at Delta Airlines
- Operations management
- Microsoft Office proficiency
- FAA/DOT compliance
- Fluent in English and basic Spanish
- Familiarity with TSA regulations
- Expertise in Delta policies and procedures
- Proficient in Deltamatic and Snapp programs
Affiliations
Transportation Intermediaries Association.
References
- Mark Robeson; Utah Home Guys, Phone: 801-554-4189
- Geoffrey Prosser; Kroger Corp. Phone: 385-318-6798
- David Rangasan; Utah Home Guys. Phone: 801-554-4189
Skills
Customer Service Specialist, Airline Operations,Spanish(conversational),Auditing, Freight Brokerage, Microsoft Office Products, Delta Software Platforms; Deltamatic and SNAPP, International Travel Documentation.
Additional Information
- Interests and Activities avid outdoorsmen activities include running! hiking golfing and cycling currently learning how to sail.
Timeline
Sky Club Brand Ambassador
Delta Airlines
09.2020 - 09.2021
Customer Service Representative for Delta Airlines
Delta Airlines
03.2019 - Current
E-Commerce Coordinator/Freight
H-GRP, LLC
02.2016 - 01.2019
Skycap/ACS
Delta Airlines Skycap
03.1999 - 05.2016
Service Agent/Logistics Specialist
DHL Worldwide Express
02.1997 - 11.2003
Urban and Regional Planning
University of Utah
Computer Information Systems
University of Phoenix