Hi, I’m
Kevin Iglesias
Dunnellon,FL
Summary
Adaptable professional with experience in Network engineering and IT support. Skilled in troubleshooting, technical documentation, and implementing solutions. Proficient in MS Office, and remote support tools, with a strong focus on teamwork and delivering excellent service.
Overview
3
years of professional experience
3
Certifications
Work History
Aston Technologies
Network Engineering Intern
11.2024 - 01.2025
Job overview
- Enhanced performance and security, configured and optimized enterprise network infrastructure, including routers, switches, and firewalls
- Designed and implemented firewall configurations with NAT, ACLs, VPN tunneling, and High Availability (HA) for resilient networks
- Conducted lab simulations to validate configurations, identifying and resolving deployment issues before rollout
- Contributed to disaster recovery planning by designing scalable and redundant architectures
- Authored technical documentation to streamline troubleshooting and maintenance procedures
Grasshopper
Help Desk Technician
06.2019 - 05.2021
Job overview
- Resolved 90% of software issues on the first attempt for Windows platforms
- Managed over 50+ hardware setups monthly, achieving a 98% success rate
- Diagnosed and fixed network connectivity issues, reducing downtime by 30%
- Delivered end-user support with a 95% customer satisfaction rate
- Configured and managed 40+ mobile devices monthly with 100% success
- Fostered client relationships, boosting repeat interactions by 20%
Education
Florida International UniversityMiami, FL
Bachelor of Arts from Anthropology
01.2022
Skills
- C
- CosmosDB
- NET
- Remote Desktop Tools
- TeamViewer
- AnyDesk
- Jira
- ServiceNow
- IT Ticketing Systems
- Network configuration
- Remote troubleshooting
- PC customization
- Continuous learning
- Technical reporting
- Engineering change orders
Certification
- CompTIA A+
- CompTIA ITF+
- Azure Fundamentals
- Google Design
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Network Engineering Intern
Aston Technologies
11.2024 - 01.2025
Help Desk Technician
Grasshopper
06.2019 - 05.2021
- CompTIA A+
- CompTIA ITF+
- Azure Fundamentals
- Google Design
Florida International University
Bachelor of Arts from Anthropology
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