Kevin A. Jackson
Bowie,MD
Summary
An organized and dependable candidate, utilizing over 25 years of technical experience, customer relations and studies in computer science and management. Adept at identifying, researching, and resolving technical problems and managing escalation procedures to ensure that service levels are maintained. Successfully integrating acquired skills with a team-playing attitude; providing unique abilities within a progressive work environment.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Program Analyst /Scrum Master
SAIC
01.2022 - Current
- (01/2022 to Present) - 40 hours per week.
- Performs quality assurance to meet appropriate standards and facilitates improvement of processes.
- Assesses each scrum team member's responsibilities and delegates tasks to balance each employee's workload.
- Gives attention to detail while completing assignments.
- Facilitates sprint planning, backlog grooming, daily scrum, review and retrospectives meetings, while promoting full team engagement.
- Collaborates with team members to identify issues and resolve conflicts.
- Leverages on-site observation and personal interviews to identify team and individual strengths.
- Works to provide continuous improvement for product development lifecycle.
- Exhibits Scrum Master servant-leader characteristics by providing clarity of expectations to team, as well as aiding team to self-manage.
- Shields scrum team from external interference for optimal productivity and success of Agile process.
- Creates and updates SELC Template documents assisting and guiding engineers' project deployment.
- Maintains communication with management, product owner, team members, defining solutions and driving progress.
- Adheres to Agile methodology with respect to team organization and project management.
- Self-motivated, with strong sense of personal responsibility. Works independently and collaboratively in team environment.
- Utilizes strong communication and organizational skills to convey ideas and information. Listens to other. Attentive to nonverbal cues and responds appropriately.
- Provides practiced customer service to stakeholder to assess their needs and provide information and assistance.
- Uses problem solving skills to identify issues and suggest resolution recommendations.
- Exudes respect for others, along with friendliness and willingness to help wherever needed.
Senior System Administrator
SAIC
11.2019 - 01.2022
- (11/2019 to 01/2022) - 40 hours per week
- Managed Windows Server 2016 networks.
- Used IA controls to maintain user accounts, network permissions and access passwords.
- Worked closely with local ISSM, FSO and PMs with defining network policies and procedures for handling classified material.
- Reviewed DISA STIGs from DoD patch repository and updated systems to ensure compliance.
- Used various communication methods to relay policies and procedures to users and fellow coworker.
- Identified patches, antivirus updates and modifications to system OS when needed.
- Monitored lifecycle of systems to identify for necessary upgrades and replacements.
- Recommend purchases to upgrade and maintain hardware and software on secured domain.
- Generated and provided reports to management, detailing network and systems performance and downtime issues.
End User Support Specialist
SAIC
05.1997 - 11.2019
- (05/1997 to 11/2019) 40 hours per week
- Provided support for 500+ customers with various computer needs in person, as well as using remote tools, such as BOMGAR.
- Handled approximately 15 calls per day to address customer inquiries and concerns.
- Maintained configuration control of computer equipment using inventory control portion of ServiceNow.
- Performed routine functions in maintaining security and safety of company assets.
- Collaborated with team members to achieve target results.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Improved operations through consistent hard work and dedication.
Education
Associate of Science - Management/Computer Information Systems
Park University
Arlington, VA01.2008
Skills
- Apple OS
- Microsoft Windows 10, Windows Server 2016
- Microsoft Visio and Active Directory
- VMWare Fusion
- Schematics Interpretation
- System Installations
- Troubleshooting And Diagnostics
- Customer Service
- Policies And Procedures
Certification
- Security Clearance: TS. Investigation completed 11/21/2013 by DoD CAF
- Security+ CE, CompTIA, 03/2019
- ITIL® Foundation in IT Service Management, PeopleCert / AXELOS, 12/2020
- Certified Scrum Master (CSM), Scrum Alliance, 06/2021
- Change Management Professional (CCMP), Acuity Institute, 08/2021
- Advanced Certified Scrum Master (A-CSM), Scrum Alliance, 04/2022
- Certified Scrum Product Owner (CSPO), Scrum Alliance, 01/2023
- A+ CE v 2024 - Core 1&2, CompTIA, 03/2024
Certificates of Completion
- System Security Certified Practitioner (SSCP 2018): Asset & Change Management, SkillSoft / Percipio - 05/2021
- 4 American Ladder Institute Ladder Safety certificates, 05/2023
Accomplishments
- Relocated SCIF from McLean to Arlington, VA, during COVID-19 pandemic
- Created two teams from one Sprint team, in order to meet work requirements
Additional Information
- Associate of Arts in Management, 01/08 Dean's List – Montgomery College, fall semester 2007
- Certified Employee Owner (C.E.O.) for SAIC 15 Year Service Award - SAIC
- SAIC, 11-03-2020, Individual Compensation (Spot) Award
Hobbies / Interests
- Animals
- Astronomy / Science
- Electric Vehicles
- Home Decor / Automation
- Model Building
- Bicycling / Hiking
- Star Trek, Star Wars, Battlestar Galactica with others sci-fi, action, mystery shows / movies
Timeline
Senior Program Analyst /Scrum Master
SAIC
01.2022 - Current
Senior System Administrator
SAIC
11.2019 - 01.2022
End User Support Specialist
SAIC
05.1997 - 11.2019
Associate of Science - Management/Computer Information Systems
Park University
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