Kevin Jackson
Selma
Summary
Dynamic Controls Operations Engineer at Cyrus One with a proven track record in enhancing system reliability and operational efficiency. Expert in technical troubleshooting and project management, I spearheaded infrastructure upgrades and streamlined processes, significantly reducing downtime. Skilled in vendor collaboration and root-cause analysis, I drive continuous improvement and foster a knowledgeable workforce. I began my career, single handedly bringing up entire site monitoring efforts, from build, to finish. Recently, i have been more in a PM role, managing vendors, at the same time maintaining proper Data Center equipment monitoring and functionality. I have overseen multiple data centers over the years across the U.S, and now am relegated to south Texas sites. I also am proficient in rack and stacks of various servers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Controls Operations Engineer
Cyrus One
10.2011 - Current
- Troubleshot complex issues under tight deadlines, prioritizing tasks effectively to minimize disruptions to ongoing operations.
- Maintained technical fluency in required equipment and networking hardware for assigned jobs and facilities.
- Coordinated engineering assignments for multiple simultaneous projects to fulfill prescribed project requirements.
- Spearheaded infrastructure upgrades that enhanced reliability, security, and scalability of company systems.
- Improved operational efficiency by streamlining processes and implementing automation tools.
- Drafted and updated operations and maintenance manuals to correspond to owned hardware and software assets within overseen equipment.
- Enhanced system performance with regular maintenance, updates, and optimization of hardware and software components.
- Managed relationships with external vendors and contractors, ensuring timely delivery of services while maintaining quality standards expected by the organization.
- Completed walk-downs and on-site inspections during equipment installations and change management phases.
- Analyzed operability requirements for upgrades and new equipment installations.
- Established key performance indicators for measuring success in operations engineering projects, driving continuous improvement efforts across the team.
- Provided technical assistance during operational changes via both on-site support and remotely.
- Conducted root cause analysis for recurring issues, resulting in long-term solutions and improved system stability.
- Trained junior engineers on standard operating procedures, contributing to a knowledgeable and skilled workforce.
- Reduced downtime in production environments through proactive monitoring and timely issue resolution.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies.
- Evaluated vendor proposals and recommended cost-effective solutions to meet project requirements while staying within budget constraints.
- Collaborated with cross-functional teams to develop and implement process changes.
- Conducted evaluations of equipment and machinery to verify optimal performance and efficiency.
Education
High School Diploma -
Jersey Village High School
Houston, TX05-1997
Skills
- Operations management
- Quality improvement
- Materials management
- Project management
- Root-cause analysis
- Cost reduction
- Technical analysis
- Operational analysis
- Vendor collaboration
- Critical thinking
- Technical troubleshooting
- Operations planning
Accomplishments
- Documented and resolved communication issues with equipment which led to improved PUE.
- Resolved product issue through consumer testing.
- Collaborated with team of on-site Operations in the development of customer build-outs.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved solid PUE numbers by completing routine monitoring and oversight of site systems with accuracy and efficiency.
Certification
- 100, OSHA - April 2023
Languages
English
Native or Bilingual
Interests
- Enjoy participating in weekly gym sessions for overall physical and mental well-being
- I like working with my hands and fixing things
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Outdoor Recreation
- I participate in low-impact exercises to strengthen core muscles
- Watching Movies and TV Shows
- Music
- Gym Workouts
- I enjoy helping others and giving back to the community
- Offering time and support to shelters for the homeless, women, and animals
- Gardening
- Cooking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Team Sports
- Animal Care
- Playing Sports
- Volunteering at local animal shelters and rescue organizations
- Growing herbs, vegetables, or fruits in home gardens
- I enjoy cooking for friends and family gatherings
- I like trying new recipes and food trends
- Personal Development and Self-Improvement
Timeline
Controls Operations Engineer
Cyrus One
10.2011 - Current
High School Diploma -
Jersey Village High School
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