Kevin James
Pink Hill,NC
Summary
Proven Estimator/Service Writer with a track record for enhancing client trust through accurate and swift cost estimations using CCC One Estimating Software. Skilled in fostering vendor relationships and delivering exceptional customer service, resulting in high CSI scores. Expertise in problem-solving and industry networking, significantly contributing to business growth.
Overview
10
10
years of professional experience
Work History
Estimator
Gerber Collision
05.2022 - 10.2024
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Worked directly with insurance partners to write estimates and repair plans according to their standards.
- Managed fleet and insurance accounts to ensure the shop was adhering to their guidelines and procedures.
- Managed repairs directly with technicians to ensure repairs were completed in a timely and safe manner.
- Provided customers routine updates on repair status to ensure transparency of repairs and deliver high CSI scores for the shop.
Estimator
Caliber Collision
08.2020 - 05.2022
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Worked directly with insurance partners to write estimates and repair plans according to their standards.
- Managed fleet and insurance accounts to ensure the shop was adhering to their guidelines and procedures.
- Managed repairs directly with technicians to ensure repairs were completed in a timely and safe manner.
- Provided customers routine updates on repair status to ensure transparency of repairs and deliver high CSI scores for the shop.
Estimator
Gerber Collision
03.2018 - 08.2020
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Worked directly with insurance partners to write estimates and repair plans according to their standards.
- Managed fleet and insurance accounts to ensure the shop was adhering to their guidelines and procedures.
- Managed repairs directly with technicians to ensure repairs were completed in a timely and safe manner.
- Provided customers routine updates on repair status to ensure transparency of repairs and deliver high CSI scores for the shop.
Auto Damage Field Appraiser
Nationwide Insurance Company
10.2016 - 03.2018
- Managed a high volume of assignments efficiently by prioritizing tasks and utilizing effective time management strategies.
- Streamlined communication between insurance customers and repair facilities, resulting in expedited claim resolution.
- Mitigated potential fraud cases through diligent investigation of auto damage claims.
- Developed strong relationships with local repair facilities, fostering a collaborative environment for addressing complex claims situations.
- Educated policyholders on the claims process, providing clear explanations of coverage and repair options.
- Maintained up-to-date knowledge of industry trends, vehicle technology advancements, and repair techniques to provide accurate appraisals consistently.
Retail Wireless Consultant
Cellular Sales Of Knoxville
07.2014 - 10.2016
- Increased customer satisfaction by providing personalized service and addressing individual needs.
- Implemented strategic merchandising techniques that increased product visibility and stimulated customer interest in purchasing items on display.
- Set up wireless services for more than 6 to 8 customers each day.
- Stayed up-to-date with industry trends, ensuring accurate information was provided to customers regarding new products and promotions.
- Met monthly sales goals to ensure maximum personal and store level profitability.
Education
High School Diploma -
South Lenoir High School
Deep Run, NC06-2008
Skills
- Cost Estimation
- Estimate Preparation
- CCC One Estimating Software
- Vendor relationships
- Industry Networking
- Customer Service
- Sales
- I-Car Platinum
- Problem solving
Timeline
Estimator
Gerber Collision
05.2022 - 10.2024
Estimator
Caliber Collision
08.2020 - 05.2022
Estimator
Gerber Collision
03.2018 - 08.2020
Auto Damage Field Appraiser
Nationwide Insurance Company
10.2016 - 03.2018
Retail Wireless Consultant
Cellular Sales Of Knoxville
07.2014 - 10.2016
High School Diploma -
South Lenoir High School
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