Kevin James
Bryant,AR
Summary
Personable and dedicated professional with strong analytical and problem-solving skills. Possesses foundational knowledge in property assessment and claims processing, with expertise in documentation review and customer communication. Committed to delivering accurate and timely resolutions that enhance client satisfaction.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Independent Claims Adjuster
Independent Claims Adjuster
01.2022 - Current
- I handled flood claims for the NFIP in Florida for Hurricanes Helene and Milton.
- Worked in house flood supplement claims following field deployment.
- Worked wind and hail deployments in Arkansas, Oklahoma, Michigan, and Colorado,
- Handled daily claims in Arkansas for multiple perils including wind, hail, tornado, vandalism, water and fire.
- Worked Commercial Claims for tornado event in Hot Springs, AR.
- Utilized Xactimate, Symbility, Xactanalysis, and File Trac.
Special Claims Representative
Farmers Insurance
01.2011 - 01.2022
- Responsible for all peril claims handling for residential, mobile home, and commercial properties
- Worked multiple cat deployments per year
Claims Supervisor
Farmers Insurance
01.2004 - 01.2011
- Responsible for teams of 5-7 adjusters
- Supervision duties included file review, coaching, training, field rides, hiring, and performance review
- One year spent as a supervisor with National Catastrophe team
- I travelled to catastrophe sites and supervised a team of up to 8 adjusters
Catastrophe Claims Field Representative
Farmers Insurance
01.1997 - 01.2004
- I travelled to catastrophe sites and handled field claims
- Duties ranged from auto claims in a drive in, field property claims, and supervising independent adjusters
- A typical deployment would consist of an initial assignment of up to 60 claims: contact, scheduling, estimating, and conclusion with customers
Education
Bachelor’s Degree - Business Administration
Arkansas Tech University
Skills
- Flood Licensed Adjuster with active FCN
- Proficient in Xactimate, Xactanalysis, Symbility, File Trac
- Licenses: Arkansas, Texas, Oklahoma, Florida, Georgia, Michigan, Indiana, Kentucky, Minnesota
- Multitasking and organization
- Commercial Experience
- Mobile Home Experience
- Damage assessment
- Policy interpretation
- Customer service
- Supervisory Experience
Certification
- GCA
- INS
- AIC
- FCLS
- Haag Certification
Value Addition
I have 32 years experience including extensive work in property claims, including residential, catastrophe, mobile home, and commercial. I am proficient in Xactimate, including the use of Xactanalysis, XactContents, and ClaimXperience. I also have experience with Core Logic/Symbility. I spent 8 years on the catastrophe team at Farmers Insurance, including supervisory roles. I have experience in appraisal review.
I have also worked with IA firms in the past as a lead adjuster. With my years of training, I can be deployed quickly without needing to learn the job. I have the skill set to jump right in and get to work. I know what it’s like to be deployed for weeks at a time, and I strive to provide a consistent product in a timely manner. Additionally, I have produced consistent positive customer service results, and have extensive knowledge on how to interpret insurance policies.
Timeline
Independent Claims Adjuster
Independent Claims Adjuster
01.2022 - Current
Special Claims Representative
Farmers Insurance
01.2011 - 01.2022
Claims Supervisor
Farmers Insurance
01.2004 - 01.2011
Catastrophe Claims Field Representative
Farmers Insurance
01.1997 - 01.2004
Bachelor’s Degree - Business Administration
Arkansas Tech University
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