Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Klaris Stonick

Palm Desert,CA

Summary

In role, Shift Supervisor, providing legendary customer service for every customer to ensure the best experience. By acting courageously, from focusing on maintaining peer relationships to balancing positional and personal influence to solve problems; is willing to the make hard calls, when necessary. As a leader, genuine connections with customer and partners are vital to keep the store atmosphere morale high and positive.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
Palm Desert, CA
10.2017 - Current
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Identifying store atmosphere, making sure to maintain Starbucks third place standard.
  • Knowledgeable of our coffee and tea products; my insight is useful to make recommendations to upsell our amazing products.
  • Working and coaching shoulder to shoulder with baristas and peers on various Starbucks SOPs and maintaining open atmosphere for questions during training.
  • 7+ years of cash handling experience and capable of training others to become efficient to keep registers accurate.
  • Versatile and able to support team in any position necessary.
  • Planning and studying DCR, using time management skills to map out breaks around tasks to keep things running efficiently.
  • Keeping accurate record of events in DRB.
  • Understanding importance of inventory and always checking order receipts to maintain quality products.
  • Sets tone for shift by building rapport with partners on shifts and displaying positivity.
  • Review Station Assessments to identify cleanliness trends and identify how to make my store’s Clean, Safe & Customer Ready system more effective
  • Spearheaded multiple seasonal launches with great success and won Partner of Quarter.
  • Competed in 3 barista championships: Won in-house three times, district one time, and competed in area.
  • Was chosen to lead clean play, when it was first introduced to company and then trained employees to work and lead clean play.

Barista

Starbucks
Palm Desert, CA
07.2015 - 10.2017
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Barista Trainer and trained 5+ new baristas
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
  • Promoted additional items with beverages, increasing store sales.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Created warm and welcoming environment by taking initiative to greet and thank customers.
  • Actively listened to customers by remaining present and working in assigned position to build customer confidence and deliver exceptional experiences.
  • Followed Starbucks tools to ensure merchandise, for food and drink wear/ware; To ensure food, and merchandise is visually appealing, stocked, and signed properly
  • Helped create environment of warmth and belonging where everyone is welcomed
  • Took opportunities to appreciate and recognize fellow partners

Education

High School Diploma -

Summit Continuation High School
Bermuda Dunes
05.2015

Skills

  • Excellent communication and interpersonal skills
  • Leadership skills like decision-making, motivation and goal-setting
  • Strong problem-solving ability
  • Exceptional organization and time management abilities
  • Conflict resolution/ Deescalation capability
  • Legendary customer service
  • Lead courageously
  • Identify talent

Additional Information

  • David Hopton 760-808-5767
  • Julie Williams 760-219-0712
  • Dennis Duke 760-992-2972

Timeline

Shift Supervisor

Starbucks
10.2017 - Current

Barista

Starbucks
07.2015 - 10.2017

High School Diploma -

Summit Continuation High School

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Klaris Stonick