Linda Hordern
LEWISVILLE,TX
Summary
Highly skilled management professional with a strong focus on overseeing daily operations and ensuring seamless shift transitions. Known for the ability to collaborate effectively with teams and achieve results, consistently adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Shift Supervisor
CVS
11.2012 - Current
- Deliver excellent customer service to customers by greeting and assisting each customer
- Train staff to deliver outstanding customer service
- Extend knowledge base to new associates to help them achieve performance goals
- Address customer inquiries and resolve complaints
- Stock and restock inventory
- Prepare register tills for daily opening
- Re-organize the sales floor to meet company standards
- Close out register tills and prepare daily deposits
- Oversee Photo Lab to ensure equipment is maintained, operational, and adequate supplies maintained
- Maintain proper level of store and pharmacy supplies
Center Coordinator
LDS Employment Resource Services
08.2015 - 02.2016
- Answer 20 - 25 incoming telephone calls per day
- Greet 140 candidates per month
- Track 140 candidates' job search progress per month
- Perform data entry of 500 job listings and 200 job sources
- Schedule and document 140 candidates' workshop attendance per month
- Develop new training presentation on the use of social media in hiring
- Assist with payroll preparation and submission
- Prepare Initial Interview/Intake Folders
- File candidates' employment tracking documentation
- Type, print and prepare various documents
- Assist with setting up employment workshops
- Operate various office printers, fax machines and copier
Photo Lab Supervisor
CVS Caremark
08.2004 - 11.2012
- Managed daily operation of Photo Lab
- Equipment set up and close down and maintenance
- Track 150 - 200 photo orders per week
- Placed weekly photo supply order
- Consistently coached / trained 25 associates to meet or exceed departmental goals
- Maintained 25 associates' training records
- Performed all duties listed as Shift Supervisor
- Completed 65 of 82 training sessions to advance from Lab Supervisor to Shift Supervisor
Photo Lab Manager
Eckerd Drugs
08.1999 - 08.2004
- Recruited, interviewed and selected job candidates
- Trained staff members on use of photo developing equipment, printing, safety procedures, photo equipment maintenance, and cash register procedures
- Determined staff promotions, demotions, and terminated employees when necessary
- Directed associates through New Hire Orientation
- Managed and maintained photo lab payroll and hours budget
- Successfully managed 3 photo labs simultaneously
- Managed and increased forecasted sales budget
- Completed weekly schedules for associates according to payroll policies
- Performed all Shift Supervisor and Lab Supervisor duties
- Prepared weekly photo supply order
- Performed monthly photo supply inventory
Education
MBA - Human Resource Management
Northcentral University
Scottsdale, AZ04.2017
BBA - Human Resource Management
Texas Woman's University
Denton, TX05.2015
Associate of Science - General Studies
North Central Texas College
Gainesville, TX05.2013
Skills
- Management
- Ms Word
- MS Office
- Internet
- Employee Relations
- Excel And Outlook
- Power Point
- Customer Service Experience
- Communication Skills
- Organizational Skills
- Adaptable
- Team Player
- Time Management Skills
- Onboarding
- Scheduling
- Interpersonal Skills
- HRIS
- Shift Management
- Interviewing
- Recruitment
- Training and Development
- New Hire Orientation
- Labor Schedule Budgeting
- Exceptional Interpersonal Skills
- Excellent Written and Oral Communication Skills
- Attention to Detail
- Independent Worker
- Fast-Paced Environment
- Adaptable to Changing Priorities
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Assurance of Learning-Advanced, Present
Additionalinformation - Skillshighlights
- Recruitment, interviewing, training and development
- New Hire Orientation
- Labor schedule budgeting
- MS Office, including Word, Excel, PowerPoint and Internet
- Exceptional interpersonal skills
- Excellent written and oral communication skills
- Excellent organizational skills with attention to detail
- Meet or exceed individual, department and corporate goals and imperatives
- Employee relations issues
- Independent worker and team member
- Fast-paced environment
- Adaptable to changing priorities
Timeline
Center Coordinator
LDS Employment Resource Services
08.2015 - 02.2016
Shift Supervisor
CVS
11.2012 - Current
Photo Lab Supervisor
CVS Caremark
08.2004 - 11.2012
Photo Lab Manager
Eckerd Drugs
08.1999 - 08.2004
MBA - Human Resource Management
Northcentral University
BBA - Human Resource Management
Texas Woman's University
Associate of Science - General Studies
North Central Texas College
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