Lydiaris Morales
Orlando,FL
Summary
Customer service focused professionally with management in the healthcare industry with who provides support in the medical field to include scheduling patient appointments, functioning as receptionist to patients and visitors, typing and organizing and compiling materials.
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations.
Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Pharmacy Tech
CVS
05.2024 - 11.2025
- Processing refills medications for patients and assisting with payment or delivery process.
- Picking up phone calls and using customer service to assist patients with questions.
- Coordinated verification and filling of more than 1,000 daily prescriptions in high-volume pharmacy environment.
Pharmacy Representative
Walgreens Boots Alliance
10.2023 - 03.2024
- Taking care of the high call volume for Walgreens Pharmacy Department throughout the nation. Rx refills, COVID-19 assistance & other health related concerns.
- Processing medications for members and assisting with payment and delivery process.
- Educating patients about Medicare Part D and other plans they might be eligible for.
- Conducted regular audits of prescription records, ensuring compliance with federal and state regulations.
Data Entry
Guardian Pharmacy
02.2022 - 12.2022
- Entering new scripts into the operating system in accurate and firmly manner to eliminate errors during dispensing.
- Triage incoming fax prescriptions to ensure proper dispensing.
- Answering calls from the nurses in assigned long term facilities to refill or request refills from providers.
- Improved overall project accuracy with diligent attention to detail during data entry tasks.
Chiropractor Assistant
ProCare Health
02.2017 - 07.2019
- Assisted patients to rebuild strength by following the Doctors after care instructions and supporting them during physical therapy sessions by making sure they are doing the right exercise.
- Front desk operator, answering to high call volume to assist on scheduling future appointments and filing the right paperwork into the operating system
Cashier / Shift Manager
Wawa
05.2014 - 04.2016
- Led team during each shiM, trained team members, and reinforced food safety and safe working procedures.
- Established and maintained effecFve working relaFonships with employees.
- Executed company policies and procedures and monitored inventory levels.
- Cashier duFes included handling cash.
Education
Associate of Science Degree - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL01.2018
Skills
- Microsoft Office Suite
- Typing Speed: 52 WPM
- Pharmaceutical Calculations
- Prescription Literature
- FDA Compliance
- Basic Coding Skills for ICD / CPT
- Third Party Payments
- Medical Terminology
- Medical Laws & Ethics
- HIPAA Compliance
- Anatomy & Physiology
- Pharmacy ethics
- Problem-solving skills
Volunteer Experience
Merchant Pediatrics Orlando, FL 2018
Front Desk Receptionist - Answered phones and scheduled and confirmed appointments.
Handled bookkeeping duties including billing and collections, Greeted and interviewed patients to complete documents and case histories
Honors Awards
Ultimate Medical Academy Honor Roll
Timeline
Pharmacy Tech
CVS
05.2024 - 11.2025
Pharmacy Representative
Walgreens Boots Alliance
10.2023 - 03.2024
Data Entry
Guardian Pharmacy
02.2022 - 12.2022
Chiropractor Assistant
ProCare Health
02.2017 - 07.2019
Cashier / Shift Manager
Wawa
05.2014 - 04.2016
Associate of Science Degree - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy