William Younce
Jacksonville
Summary
Results-driven manager specializing in team leadership and operational efficiency. Demonstrated success in enhancing customer satisfaction through effective task delegation and process optimization. Proven ability to implement strategies that streamline workflows and improve overall performance.
Overview
8
8
years of professional experience
Work History
Manager
CVS
Berwyn
11.2020 - Current
- Supervised team members, delivering training on store policies and procedures.
- Ensured operational standards by completing opening, closing, and shift change functions daily.
- Resolved customer issues effectively, enhancing overall satisfaction.
- Maintained store organization through cleaning and restocking shelves.
- Implemented processes to optimize workflow and efficiency across operations.
- Conducted daily cash counting to ensure accuracy in transactions.
Lifeguard
Lake Naomi Club
Pocono Pines
06.2017 - 08.2021
- Monitored swimmers for safety and enforced club rules at Lake Naomi.
- Provided first aid assistance to patrons in emergency situations.
- Assisted in maintaining cleanliness of pool area and surrounding facilities.
- Responded promptly to incidents, providing support until emergency services arrived.
Camp Counselor
Lake Naomi Club
Pocono Pines
06.2018 - 06.2019
- Supervised daily activities for campers to ensure safety and engagement.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
Education
Bachelor of Science - Environmental Science
University of North Florida
Jacksonville, Florida, FL05-2027
High School Diploma -
Conestoga High School
Berwyn, PA06-2023
Skills
- Team leadership and delegation
- Customer service excellence
- Attention to detail
- First aid expertise
References
References available upon request.
Timeline
Manager
CVS
11.2020 - Current
Camp Counselor
Lake Naomi Club
06.2018 - 06.2019
Lifeguard
Lake Naomi Club
06.2017 - 08.2021
Bachelor of Science - Environmental Science
University of North Florida
High School Diploma -
Conestoga High School