Lynda Navarro
The Pound Bar and Grill
Pinckney
1
Certification
11
years of professional experience
Results-driven manager with a proven track record in enhancing customer satisfaction and team performance. Adept at conflict resolution, staff training, and operational efficiency. Committed to fostering a positive environment that drives repeat business.
Work History
Manager
4 Years 10 Months- Managed daily bar operations, ensuring smooth workflow and exceptional customer service.
- Developed and implemented staff training programs to enhance service quality and efficiency.
- Oversaw inventory management, optimizing stock levels to reduce waste and improve cost control.
- Coordinated special events and promotions to increase customer engagement and sales revenue.
- Maintained compliance with health and safety regulations, ensuring a safe environment for patrons and staff.
- Analyzed customer feedback to refine beverage offerings, enhancing overall guest satisfaction.
- Trained new employees on bar procedures, fostering a knowledgeable team committed to excellence.
- Established relationships with suppliers to secure high-quality products at competitive prices.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Enhanced team productivity through effective scheduling and task delegation.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
Manager
5 Years 8 Months- Oversaw daily operations and maintained high standards of service and customer satisfaction.
- Developed training programs for staff, enhancing team performance and operational efficiency.
- Coordinated event planning and execution, increasing venue bookings and customer engagement.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma
Skills
Staff management
Training and development
Task delegation
Team leadership
Shift scheduling
Time management
Team management
Conflict resolution
Work delegation
Problem-solving skills
Communication skills
Reporting and documentation
Relationship building
Policy implementation
Certification
TIPS CERTIFIED
Timeline
Manager
The Pound Bar and Grill
09.2021 - 07.2026Read More
Manager
Block Brewing
01.2016 - 09.2021Read More
South Lyon High
High School Diploma
Read More