Heather Cobb

• 1. Ensures the highest level of guest satisfaction by providing quality guest services within corporate standards and amenities.
• Oversaw daily hotel operations, focusing on maintaining high guest satisfaction levels.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Addressed guest complaints promptly to enhance overall satisfaction and maintain positive brand image.
• Led a team of XX employees, ensuring high productivity and excellent customer service.
• Monitored service interactions and resolved customer problems to ensure high satisfaction.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Trained front-desk employees on polite service rules, contributing to increased repeat visitor rates.
• Oversaw staff training and development for improved service quality.
• Supervised staff in housekeeping and front desk operations to ensure efficient workflow.
• Monitored staff performance and provided constructive feedback to ensure consistent service quality.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Conducted room inspections alongside housekeeping to verify Choice compliance with high standards.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Scheduled weekly shifts to match busy travel seasons and save on labor costs.
• Addressed guest inquiries and resolved issues quickly to enhance overall satisfaction.
• Established safety protocols for staff and guest well-being.
• Enhanced team morale and retention through recognition programs and career development opportunities.
• Assisted in creating a positive, team-oriented environment that focuses on the guest through employee development and motivation.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Inspected completed work to ensure quality and adherence to standards.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Reviewed completed work to verify consistency, quality, and conformance.

• 1. Trained and mentored new cashiers and customer service staff on safety, upselling, and cash handling.
• 1. Created weekly staff schedules, ensuring optimal shift coverage during peak business hours.
• 1. Handled daily cash reconciliation, safe drops, and POS (Point of Sale) register audits, reducing discrepancies. Inspected fuel pumps, emergency shut-off switches, and safety equipment routinely to maintain OSHA and local code standards.
• 1. Handled daily cash reconciliation, safe drops, and POS (Point of Sale) register audits, reducing discrepancies. Inspected fuel pumps, emergency shut-off switches, and safety equipment routinely to maintain OSHA and local code standards.
• 1. Maintained clean, organized, and well-stocked aisles following strict food safety and retail merchandising guidelines.
• 1. Promoted loyalty programs and special in-store promotions, contributing to increased monthly convenience store sales.
• 1. Implemented loss prevention and security camera protocols, effectively reducing store shrinkage.
• Addressed customer inquiries promptly to ensure satisfaction and foster positive experiences. promptly, ensuring satisfaction and positive experiencesand complaints efficiently and professionally.
• Executed cleaning procedures to maintain store cleanliness and adhere to safety standards. to maintain store cleanliness and safety standards.
• Supported team leader in daily operations by overseeing task delegation and performance monitoring.
• Trained new team members, tracked current team members' skills, verified safe operating practices and reported and analyzed work-related injuries.
• Promoted teamwork among staff by recognizing individual contributions to overall success. among staff members by recognizing individuals' contributions toward overall success.
• Assisted in managing daily store operations and staff scheduling.
• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Managed daily cash handling procedures to ensure accuracy and accountability. handling procedures and reconciled any discrepancies.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Completed frequent walk-throughs to identify and address issues impacting store appearance, and directed team members to correct issues impacting store appearance or professionalism.
• Regularly checked inventory levels to ensure stock availability and prevent shortages. by checking merchandise to determine levels.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Created promotional campaigns to increase brand awareness and attract new customers.
• Employed strong issue resolution skills to strengthen client relationships and enhance service satisfaction. resolution and communication skills to cultivate and strengthen lasting client relationships.

• Enhanced customer satisfaction and loyalty by facilitating positive interactions.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Recruited, trained and supervised new employees.
• Trained and mentored staff on best practices for customer engagement and safety protocols.
• Managed cash transactions to ensure financial accuracy and security.
• Handled customer inquiries and resolved issues promptly to enhance satisfaction levels.
• Provided dining services to enhance customer experience and satisfaction.
• Implemented marketing strategies to attract new customers and retain existing ones.
• Oversaw inventory management, maintaining accurate records of unit availability and supplies.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Managed inventory through cycle counts and audits to minimize shrinkage.
• Monitored inventory levels and placed orders to restock shelves.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Created weekly work schedules for store personnel.
• Developed schedules for team members to optimize coverage during peak hours.
• Prepared staff work schedules and assigned team members to specific duties.
• Conducted regular site inspections to ensure cleanliness and compliance with safety standards.
• Ensured compliance with safety regulations and company policies.
• Updated and maintained store signage and displays.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Improved operations and promoted customer satisfaction by reviewing feedback.
• Created detailed schedules for staff to ensure adequate coverage during shifts.
• Managed all required paperwork on a daily, monthly, and yearly basis for compliance.
• Processed orders for supplies to ensure stock availability.
• Customer service
• Facilitated employee training to enhance skills and knowledge in their roles.
• Created staff schedules and designated tasks to team members.
• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
• Monitored progress by establishing plans, budgets and measuring results.

• Welcomed customers upon arrival
• Take beverage and food orders
• Deliver beverages and food promptly
• Monitored guest satisfaction and addressed needs promptly
• Collaborated with team to ensure seamless service delivery
• Deliver bill to guest and process all payments
• Compiled and printed detailed reports at the end of each shift to track sales and inventory.

• Ensured customer satisfaction through effective communication.
• Facilitated employee training sessions to enhance skills and productivity.
• Procured necessary supplies to ensure operational efficiency. to maintain stock levels for daily operations.
• Completed daily, monthly, and yearly paperwork to ensure compliance.
• Ensured climate-controlled areas were tidy and organized for tenants.
• Ensured outdoor areas were clean and presentable before, during, and after shifts.
• Checked units for cleanliness and readiness within 48 hours of tenant lock removal. by confirming that cleaning was completed within 48 hours of tenant lock removal.
• Ensured outdoor areas were consistently clean during shifts to enhance the environment. of outdoor areas throughout the shift.

• Bartender / Waitress
• Prepared and served a variety of beverages to customers efficiently.
• Processed cash transactions and payments efficiently, ensuring customer satisfaction and accuracy.
• Effectively multitasked within a fast-paced environment.
• Remained calm and poised during busy periods, promoting great customer service to guests.
• Initiated friendly conversations with customers to enhance their experience. to enhance their bar experience. with customers to provide an enjoyable bar experience.
• Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
• Measured and mixed house ingredients to prepare both custom and menu drink orders.
• Oversaw inventory levels of bar supplies to ensure availability. for bar supplies and placed orders as needed.
• Monitored bar inventory and promptly restocked low items before depletion.
• Displayed bottles attractively behind the bar to enhance ambiance. and glasses to create an inviting bar atmosphere. attractively behind the bar to enhance the overall ambiance.
• Maintained safety and sanitation standards with firm enforcement among bar staff.
• Created a friendly atmosphere by greeting loyal customers by name and sharing details of current promotions.
• Communicated with security staff to de-escalate customer conflicts.
• Convinced highly intoxicated customers to stop drinking, prioritizing their safety and arranging alternative transportation. to stop drinking and arranged alternative transportation.

• Welcomed customers upon arrival
• Take beverage and food orders
• Upsell food and beverages
• Greet customers
• Facilitated engaging discussions to build rapport with patrons
• Upsold food and beverages to increase sales and enhance guest experience
• Checked in with guests to ensure satisfaction and address needs
• Deliver the bill to guests and process all payments

• Answer multi-line phone and direct calls to the appropriate person
• Welcomed customers at the front desk to provide assistance and information.
• Enter timecards on time to ensure employees received
• Scheduled interviews and coordinated drug tests for candidates
• Organized and maintained files in accordance with company procedures.
• Entered timecards promptly to ensure timely employee compensation
• Managed daily office operations and maintained organized filing systems.
• Coordinated scheduling and logistics for team meetings and events.
• Handled incoming communications, directing inquiries to appropriate personnel.
• Supported onboarding processes by preparing new hire documentation.
• Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
• Maintained an organized filing system of paper documents and electronic files.
• Performed data entry tasks into various computer systems accurately and efficiently.
• Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
• Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
• Greeted visitors, determined their needs and directed them to the appropriate personnel.
• Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
• Answered phone calls promptly to assist callers with inquiries and directed them to appropriate personnel.
• Provided customer service, addressing inquiries and resolving issues promptly.
• Assisted with preparing and editing company correspondence and presentations.
• Maintained filing systems, both electronic and physical, for easy document retrieval.
• Supported the planning and execution of corporate events and meetings.
• Assisted in onboarding new employees by providing orientation materials and training resources.
• Maintained confidentiality of sensitive information and documents.
• Organized and scheduled meetings and appointments for management.
• Utilized office equipment such as printers, copiers, and fax machines efficiently.
• Supported bookkeeping tasks such as invoicing and expense tracking.
• Managed inventory of office supplies and placed orders promptly.
• Copied, sorted, and filed records of office activities to maintain organization of office activities and business transactions.
• Maintained and updated filing, inventory and database systems, manually or using computer.
• Reviewed files, records and other documents to obtain information or respond to requests.
• Operated photocopiers and scanners, facsimile machines and personal computers.
• Communicated with customers, employees and vendors to answer questions and address complaints.
• Collected and entered payment data into the system, maintaining complete confidentiality and accuracy.
• Troubleshot office equipment, computer hardware and software issues.

Conducted drug tests for employees to ensure workplace safety and compliance with company policies.

• Welcoming customers upon entry to create a friendly atmosphere.
• Took beverage and food orders from customers at tables
• Deliver beverages and food promptly
• Checked in with guests to ensure satisfaction and address any concerns
• Delivered bills and processed payments efficiently to facilitate smooth transactions
• Collaborated with servers to provide seamless service and enhance guest experience
• Printed detailed reports at the end of each shift for management review

• Obtained necessary information to perform requested services and recommended additional services to enhance customer satisfaction
• Assisted customers with inquiries
• Performed tire changes to enhance vehicle reliability, oil, batteries, and windshield wipers to ensure vehicle safety and reliability

• Developed engaging lesson plans for toddlers in a nurturing environment.
• Developed lesson plans and activities to engage children in learning.
• Facilitated daily activities promoting social and emotional development among children.
• Organized and led activities to promote physical, mental and social development.
• Supervised circle time, free play, outside play, and learning and developmental activities.
• Taught children foundational skills in colors, shapes and letters.
• Read aloud and played alphabet games to encourage early literacy.
• Facilitated learning of essential colors, shapes, and letters to enhance early literacy skills.
• Assisted children with toilet training and changing diapers in a supportive environment.
• Organized educational materials to support various learning styles and interests.
• Communicated effectively with parents regarding children's progress and needs.
• Ensured safety of all children by monitoring playground equipment use.