Kevin Johnson
Albuquerque,NM
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Entry Level Sales Representative
Motus Marketing
09.2023 - Current
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
Customer Sales Representative
Avis-Budget Car Rental
11.2022 - 08.2023
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Described product highlights and benefits to help guide purchasing decisions.
Assistant Shift Manager
Five Guys Burger And Fries
04.2022 - 09.2022
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Dishwasher
Pelicans Seafood
03.2020 - 02.2021
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Education
High School Diploma -
Cibola High School
Albuquerque, NM05.2020
Skills
- Customer Retention
- Network Development
- Lead Prospecting
- Competitor Research
- Customer Service
- Customer Needs Assessment
Timeline
Entry Level Sales Representative
Motus Marketing
09.2023 - Current
Customer Sales Representative
Avis-Budget Car Rental
11.2022 - 08.2023
Assistant Shift Manager
Five Guys Burger And Fries
04.2022 - 09.2022
Dishwasher
Pelicans Seafood
03.2020 - 02.2021
High School Diploma -
Cibola High School
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