Summary
Overview
Work History
Education
Skills
Certification
Languages
Military Service
Timeline
Generic

Quadasia Taylor

Austin,TX

Summary

Highly motivated and adaptable professional with experience in customer service, automotive repair, sales, and team leadership. Proven ability to thrive in fast-paced environments and deliver exceptional service. Dedicated U.S. Army Soldier with a strong mechanical background and commitment to excellence. Authorized to work in the US for any employer

Overview

7
7
years of professional experience
1
1
Certification

Work History

Entry Level Sales Representative

Power Home Remodeling
04.2025 - 05.2025
  • Delivered engaging presentations on eco-friendly products and services
  • Participated in weekly training and coaching sessions
  • Contributed to team building and mentoring
  • Engaged directly with homeowners to understand their needs and provide tailored recommendations
  • Built rapport with potential customers to enhance trust and overall customer experience
  • Maintained accurate records of customer interactions and scheduled follow-up appointments

Fleet Service Agent

American Airlines
04.2024 - 05.2025
  • Loaded and unloaded passenger luggage, mail, and cargo with care to ensure timely and accurate transport
  • Operated ground service equipment (GSE) to safely guide aircraft and support ramp operations
  • Maintained strict safety protocols to protect crew, passengers, and aircraft during servicing
  • Conducted security checks and aircraft cabin cleaning to uphold company standards for customer readiness
  • Worked closely with flight crews and gate agents to ensure smooth turnarounds and on-time departures
  • Helped improve customer satisfaction by ensuring baggage was handled properly and efficiently
  • Supported operational goals by adapting to changing flight schedules and high-traffic conditions

Service Technician

Tesla
07.2023 - 12.2023
  • Executed both basic and advanced diagnostic and repair work on all Tesla products
  • Returned missed phone calls and emails within 5 minutes
  • Collaborated with team members to maximize repair efficiency and ensure exceptional product delivery, including vehicle cleaning and detailing
  • Coordinated the detail of every vehicle prior to delivery
  • Maintained a collaborative, inclusive, and respectful attitude in a dynamic environment
  • Answered phone calls, emails, and walk-ins to address customer concerns with the highest level of care
  • Provided direct feedback to Tesla’s design and engineering teams to continuously enhance repair procedures and products
  • Directed customers—new and existing—on the benefits of upgrading to a Tesla, increasing store sales
  • Educated customers on their vehicle's features, maintenance tips, and available upgrades to ensure an exceptional ownership experience
  • Performed interior and exterior detailing with precision to meet Tesla’s premium delivery standards

Technician

US Army National Guard
03.2022 - 03.2023
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.

Warehouse Associate

Amazon.com
04.2022 - 11.2022
  • Sorted items for packing
  • Packed multi-item packages
  • Packed single-item packages

Manager

Bruhmans corp
03.2021 - 06.2022
  • Loved learning to barbecue, which significantly improved customer service skills and helped create a positive dining experience
  • Promoted from team member/cashier to manager after returning from basic combat training
  • Decided to pass on the manager role to a deserving team member to take the next step in my career
  • Assisted the CEO in daily operations, ensuring smooth execution from start to finish
  • Consistently arrived early and left late to ensure the restaurant ran efficiently
  • Maintained detailed and organized records, including revenue, product costs, customer feedback, employee feedback, product sales, promotion numbers, and planned events
  • Spearheaded the cleanliness and organization of the workspace, including ensuring all trash was properly removed, and the truck was thoroughly cleaned at the end of each shift
  • Managed the preparation of the food truck, ensuring all equipment and inventory were cleaned, restocked, and ready for the next shift
  • Led by example, instilling a strong work ethic and accountability across the team
  • Trained and mentored new hires, fostering a culture of excellence and professionalism
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining high-quality food standards

Crew Member

McDonald's
09.2018 - 10.2021
  • Worked well in a fast-paced, high pressure environment
  • Greeted and served customers
  • Maintained a positive relationship with coworker
  • Took cash and credit card payment
  • Bussed table
  • Restocked supplies
  • Provided customer service with a smile

Education

Technical school - Tesla START

TSTC Waco
Waco, TX
12.2023

Skills

  • Vehicle Maintenance
  • Food Service
  • Customer support
  • Guest services (6 years)
  • Cash handling
  • Electrical Experience
  • Customer Service
  • Mechanic Experience
  • Food Production
  • Automotive repair
  • Leadership
  • Service Technician Experience
  • Detailing
  • Heavy lifting
  • Sales
  • Mechanical knowledge
  • Food Safety Experience
  • Delivery Driver Experience
  • Leadership Experience (5 years)
  • Microsoft Word (5 years)
  • Busser
  • Oil Change
  • Food Preparation Experience
  • American Sign Language
  • POS
  • Brake Repair
  • Sales Experience (4 years)

Certification

  • EPA 609 October 2021 to Present
  • Customer Service Foundations May 2021 to Present
  • Driver's License

Languages

American Sign Language - Intermediate
Japanese - Beginner

Military Service

  • Branch: Army
  • Service Country: United States
  • Rank: Specialist
  • September 2020 to Present
  • Mechanic
  • Recruitment
  • Supply specialist

Timeline

Entry Level Sales Representative

Power Home Remodeling
04.2025 - 05.2025

Fleet Service Agent

American Airlines
04.2024 - 05.2025

Service Technician

Tesla
07.2023 - 12.2023

Warehouse Associate

Amazon.com
04.2022 - 11.2022

Technician

US Army National Guard
03.2022 - 03.2023

Manager

Bruhmans corp
03.2021 - 06.2022

Crew Member

McDonald's
09.2018 - 10.2021

Technical school - Tesla START

TSTC Waco

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