Mikerlange Dextra
Orlando,FL
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Entry Level Sales Representative
GEICO
, South Carolina
01.2022 - 07.2022
- 1
- Reach out to a sales lead, evaluate the needs of each potential client, answer customer questions, 2
- Drive sales for a company, by presenting and selling products, generating leads, and meeting sales goals
Customer Service Representative
24-7 Intouch
Lake Mary, FL
10.2020 - 05.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Concentrix
Orlando, FL
12.2019 - 02.2021
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Scheduling appointments for the customers and letting them know when and where the appointments are done ,resolve any issues with accounts ,logins, and any other issues the customer might have.
Customer Service Representative
Faneuil
Orlando, FL
06.2018 - 09.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Vpk Teacher
Dream Big Preschool
02.2018 - 09.2018
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Developed professional relationships with parents, teachers, directors and therapists.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Teacher
Daycare, Creative Play Palace
08.2017 - 04.2018
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
Seasonal
Mentor, Boys & Girls Clubs of America
Orlando, FL
03.2017 - 10.2017
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Engaged consistently with mentees through designated contact points using various methods.
- Met with assigned students individually or in small groups to provide intentional, structured organizational support and mentorship.
Education
Graduate -
Evans High School
05.2018
Skills
- Medical Office Experienced
- Bilingual
- Management
- Technical support
- Medical Office Experience
- Communication Skill (10 years)
- Microsoft Excel
- Microsoft Outlook
- Product and Service Knowledge
- Inside and Outside Sales
Certification
First Aid Certification
Driver's License
CPR Certification
Languages
Additional Information
- Authorized to work in the US for any employer
Timeline
Entry Level Sales Representative
GEICO
01.2022 - 07.2022
Customer Service Representative
24-7 Intouch
10.2020 - 05.2021
Customer Service Representative
Concentrix
12.2019 - 02.2021
Customer Service Representative
Faneuil
06.2018 - 09.2019
Vpk Teacher
Dream Big Preschool
02.2018 - 09.2018
Teacher
Daycare, Creative Play Palace
08.2017 - 04.2018
Seasonal
Mentor, Boys & Girls Clubs of America
03.2017 - 10.2017
Graduate -
Evans High School