Kevin Johnson
Carson,CA
Summary
Operations leader with extensive experience at FedEx, specializing in fraud prevention and data analysis. Demonstrated success in improving operational efficiency and strengthening vendor relations. Skilled in problem-solving and communication, enhancing customer satisfaction and optimizing processes in high-pressure settings.
Overview
17
17
years of professional experience
1
1
Pmp Certification
1
1
Twic Card
1
1
Cpr Card
1
1
Osha 30
Work History
Courier/Team Leader
FedEx
01.2017 - Current
- Developed and executed cost-efficient logistics strategies, directly applicable to monitoring and analyzing fraud trends.
- Resolved discrepancies with external partners and internal teams, enhancing operational efficiency and vendor relations.
- Effectively communicated investigative insights and resolution strategies to customers and stakeholders.
- Responded to complex inquiries and provided actionable guidance on billing and support issues, improving satisfaction.
Operations Manager
Ace Exotic Car Rental
01.2016 - 01.2022
- Directed daily operations of a luxury car rental business, ensuring smooth service delivery and transaction integrity.
- Developed operational policies to improve customer satisfaction and fleet availability, applicable to fraud process design.
- Led a high-performing team and maintained premium service standards in a competitive market.
- Collaborated with external vendors to ensure quality and compliance, similar to fraud vendor management.
Logistics Specialist / Dangerous Goods Specialist
FedEx
01.2008 - 01.2017
- Managed shipment coordination, ensuring timeline adherence and efficiency, critical to fraud prevention operations.
- Oversaw inventory tracking and internal communications, laying groundwork for analytical documentation.
- Built strong vendor relationships to ensure shipping reliability and issue resolution.
Education
Bachelor of Science - Business Administration
California State University, Dominguez Hills
Carson, CA12.2024
Associate of Arts - Interdisciplinary Studies, Social and Behavioral Studies
Los Angeles Southwest College
Los Angeles, CA01.2014
Skills
- Fraud prevention support
- Data analysis and interpretation
- Project management and coordination
- Customer service and dispute resolution
- Team leadership and building
- Logistics and supply chain management
- Problem solving and conflict resolution
- Effective communication skills
- Vendor management and relations
- Operational efficiency and process optimization
- Active listening and attention to detail
- Professional demeanor and interpersonal communication
- Risk analysis and assessment
- Adaptability and flexibility in work
- Prioritization and multitasking abilities
- Performance improvement strategies
- Documentation and record-keeping skills
Certification
- Project Management Professional (PMP) Certification
- OSHA 30-Hour Certification
- CPR Certification
- TWIC Card Holder
References
Available upon request.
Accomplishments
- Supervised team of 38 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customer complaints which led to a rise in revenue..
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Courier/Team Leader
FedEx
01.2017 - Current
Operations Manager
Ace Exotic Car Rental
01.2016 - 01.2022
Logistics Specialist / Dangerous Goods Specialist
FedEx
01.2008 - 01.2017
Bachelor of Science - Business Administration
California State University, Dominguez Hills
Associate of Arts - Interdisciplinary Studies, Social and Behavioral Studies
Los Angeles Southwest College
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