Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Johnston

Cumming,GA

Summary

Enthusiastic Service Advisor willing to drive customer service to positive heights. Responsible professional proudly promoting wide-ranging skill set, including verbal communication and sales skills. Ready to take on new position in vertical market.

Overview

38
38
years of professional experience

Work History

Automotive Service Advisor

Scott's Auto Center
Cumming, GA
10.2014 - Current

Greeting customers who come in for service, writing work orders, getting vehicles to technicians in a timely manner, sourcing parts for vehicles, selling any service needed, and checking out customers when service is complete. We are a domestic and import shop that does everything from oil changes to engine replacement.

Store Manager

Wood & Fullerton Goodyear
Roswell, GA
01.1990 - 09.2014
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Store Manager

Goodyear Tire & Rubber
Atlanta, GA
06.1984 - 12.1989
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

No Degree - Sales And Marketing Education

University of Akron
Akron, OH

Service Consultant -

ASE Certification
Atlanta, GA
05.2019

High School Diploma -

Firestone High School
Akron, OH
05.1979

Skills

  • Customer Retention Strategies
  • Product Training
  • Team Collaboration
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Detail Oriented
  • Organized
  • Excellent Customer Service Skills
  • Automotive Knowledge

Timeline

Automotive Service Advisor

Scott's Auto Center
10.2014 - Current

Store Manager

Wood & Fullerton Goodyear
01.1990 - 09.2014

Store Manager

Goodyear Tire & Rubber
06.1984 - 12.1989

No Degree - Sales And Marketing Education

University of Akron

Service Consultant -

ASE Certification

High School Diploma -

Firestone High School
Kevin Johnston