Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annette Osegueda

Eastvale,CA

Summary

Experienced Automotive Service Advisor skilled in exceeding service goals and company expectations by explaining options and maintaining high standards of customer service.

Friendly, outgoing, and professional with strong listening skills and the ability to ask the right questions to quickly diagnose problems with vehicle.


Overview

10
10
years of professional experience

Work History

Automotive Service Advisor

Toyota Of Glendora
Glendora, CA
08.2017 - Current
  • Responded to all customer inquiries thoroughly and professionally.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Answered questions and provided information about vehicle repairs.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Volunteer

Pomona Valley Hospital
Pomona, CA
09.1990 - 12.1995
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Planned and delivered numerous activities and special events for programs and services.
  • Supported staff with clerical work and other office tasks.
  • Organized and managed events and projects as part of community support services.
  • Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
  • Freed full-time employees up for more critical work by completing clerical tasks and office work.

Education

Associate of Arts - Business

West Tech College
Pomona
06.2001

High School Diploma -

Garey High School
Pomona
06.1997

Skills

  • Customer Data Confidentiality
  • Product Training
  • Clerical Support
  • Vehicle Supervision
  • Customer Service
  • Data Processing
  • Customer Retention Strategies
  • Warranty Requirements
  • Upselling Products and Services
  • Sales and Operations

Timeline

Automotive Service Advisor

Toyota Of Glendora
08.2017 - Current

Volunteer

Pomona Valley Hospital
09.1990 - 12.1995

Associate of Arts - Business

West Tech College

High School Diploma -

Garey High School

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Annette Osegueda