SCOTT WARD
Columbia,MD
Summary
Dynamic Clinical Data Analyst with over 16 years of experience at 3M Health Information Systems, specializing in clinical data analysis, data management, and healthcare research. Expertise in designing robust data collection processes and implementing comprehensive data management systems to uphold data integrity and ensure compliance with industry standards. Proven ability to collaborate effectively with cross-functional teams to develop innovative, data-driven solutions that enhance clinical processes and improve patient outcomes. Additionally, possesses extensive knowledge in vehicle maintenance and customer service within the automotive industry, demonstrating a strong commitment to teamwork, adaptability, and delivering reliable results in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Automotive Service Advisor
Apple Ford
08.2025 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Car Porter
Apple Ford
05.2025 - 08.2025
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
- Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Clinical Data Management Analyst
3M Health Information Systems
10.2007 - 09.2023
- Analyzed and interpreted large-scale clinical data sets to identify trends and patterns, contributing to evidence-based decision making and improving patient outcomes.
- Designed and implemented data collection processes, ensuring accurate and timely data capture for clinical trials and research studies.
- Developed and maintained comprehensive data management systems, ensuring data integrity, security, and compliance with industry standards and regulations.
- Collaborated with cross-functional teams including healthcare professionals, IT specialists, and statisticians to develop data-driven solutions and implement data analytics tools for optimizing clinical processes and improving efficiency.
360 Coding and Reimbursement Analyst
3M/360 Health Information Systems
10.2007 - 09.2023
- Collaborated with healthcare providers to resolve coding discrepancies and improve documentation processes, leading to a 20% reduction in denied claims.
- Implemented coding guidelines and best practices to streamline reimbursement processes and increase efficiency within the coding department.
- Analyzed coding trends and identified areas for improvement, resulting in the development of training programs for staff to enhance coding accuracy and compliance with regulations.
- Analyzed and interpreted clinical data to identify trends and patterns, leading to more effective decision-making and improved patient outcome.
- Collaborated with cross-functional teams to ensure data accuracy, integrity, and compliance with regulatory requirements.
- Developed and implemented data management strategies to streamline processes and enhance data quality.
- Utilized data visualization tools to create meaningful reports and presentations for key stakeholders, facilitating data-driven decision-making.
Education
Computer Networking and Administration - Computer Sciences
Strayer University
Millersville, MD12-2000
Skills
- Clinical Data Analysis (Experienced), Data Management (Experienced), Data Visualization (Skillful), Data Security (Skillful), Data Integrity (Experienced), Healthcare Research (Experienced), Problem Solving (Expert), Analytical Thinking (Expert), Compliance (Expert), Teamwork (Expert), Communication (Expert), Quality Assurance, Regulatory Knowledge, Risk Assessment
- Customer relations
- Complaint handling
- Building relationships
- Repair recommendations
- Warranty processing
- Estimating costs
- Service writing
- Attention to detail
- Documentation and reporting
- Customer relationship management
Timeline
Automotive Service Advisor
Apple Ford
08.2025 - Current
Car Porter
Apple Ford
05.2025 - 08.2025
Clinical Data Management Analyst
3M Health Information Systems
10.2007 - 09.2023
360 Coding and Reimbursement Analyst
3M/360 Health Information Systems
10.2007 - 09.2023
Computer Networking and Administration - Computer Sciences
Strayer University
Hobbies and Interests
Documentary buff, Sports, Exercise, Cooking
Awards
- One The Spot Award 3M Health Information Systems
- 2017-06, Going Above and Beyond 3M Health Information Systems Management
- 2015-07
LINKS
LinkedIn: linkedin.com.