KEVIN JOWERS
Summary
Dependable Leader experienced in military operations and teamwork. Enhanced unit readiness and development through strategic planning and mentoring. Adapted to fast-paced environments and thrived under pressure, delivering high-quality results consistently.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work History
Switchboard Operator
DSI
Richboro, MI
03.2026 - Current
- Operated multi-line switchboard to connect incoming calls, ensuring seamless communication for multi-million dollar company.
- Delivered accurate information to callers about services and departments, enhancing caller experience.
- Assisted visitors by directing them to appropriate staff or locations.
- Sorted and distributed incoming mail and packages to streamline communication across the office.
- Maintained accurate records of incoming and outgoing mail transactions.
- Assisted staff with mail-related inquiries and provided timely support.
- Collaborated with team members to optimize mailroom workflows and processes.
- Organized storage areas for easy access to supplies and materials.
Tanker/Security Officer
DSI
Richboro, GA
03.2026 - Current
- Conducted regular patrols to identify and report suspicious activities or hazards.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Operated surveillance equipment to monitor activities and gather evidence when necessary.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Completed day-to-day duties accurately and efficiently.
- Developed effective security protocols and procedures in collaboration with team members.
- Operated surveillance equipment to monitor activities and gather evidence.
- Greeted staff, guests, and vendors upon arrival at facility entrance.
- Monitored restricted areas to prevent unauthorized entry.
- Checked photo IDs and tickets to grant guests access.
Infantry Battalion NCO
US Army
FT Stewart, USA
05.2013 - 03.2016
- Demonstrated self-motivation by consistently completing tasks on time.
- Adapted quickly to fast-paced environments while maintaining productivity.
- Collaborated with team members and worked independently to achieve operational objectives.
Infantry Platoon Sergeant
US Army
Fort Bliss, USA
03.2009 - 05.2013
- Led operational planning and execution of combat missions, ensuring mission success and troop safety.
- Enhanced unit readiness by conducting rigorous training exercises and maintaining strict adherence to standards.
- Mentored junior soldiers, fostering professional development and enhancing unit cohesion.
- Assessed team performance regularly, identified improvement areas, and implemented corrective actions to enhance unit effectiveness.
- Enforced strict adherence to risk management procedures, cultivating a culture of safety during all training events and operational missions.
- Coordinated logistics for training exercises, optimizing resource allocation and readiness.
- Maintained 100% accountability of personnel and equipment through comprehensive inventory management systems.
Instructor
US Army
01.2002 - 10.2004
Education
HV/AC
Florida Academy
Ft Myers , FL 09.2016 - 09.2017
Skills
- Multi-line switchboard operation
- Call routing
- Professional phone handling
- Customer service management
- Customer relations
- Crisis management
- Emergency response
- Information management
- Task prioritization
- Organization and time management
- Attention to detail
- Dependability
- Flexible and adaptable
- Teamwork and collaboration
- Team collaboration
- Problem-solving
- Proven ability to learn quickly
- Adapt to new situations
- Self-motivated
- Personal accountability
- Excellent communication
- Effective communication
- Multi-line switchboard operation
- Mail sorting
- Task prioritization
Timeline
Switchboard Operator
DSI
03.2026 - Current
Tanker/Security Officer
DSI
03.2026 - Current
HV/AC
Florida Academy
09.2016 - 09.2017
Infantry Battalion NCO
US Army
05.2013 - 03.2016
Infantry Platoon Sergeant
US Army
03.2009 - 05.2013
Instructor
US Army
01.2002 - 10.2004