Shannon Jeffery

• Answer incoming phone calls and route them to the person or department needed to properly address the customer on the other end of the line.
• Take detailed messages for individuals who are not available to accept phone calls.
• Retrieve voice mail messages left by customer.
• Direct visitors to areas within the property where they can have their needs, questions, or problems addressed.
• Schedule and reschedule patient appointments using-agency systems as needed.
• Keep a daily log of messages and calls.
• Operated multi-line switchboard to manage incoming calls efficiently.
• Directed calls to appropriate departments and personnel promptly.
• Assisted visitors with inquiries and provided directional support.
• Maintained accurate call logs and documentation for reference.
• Collaborated with healthcare staff to ensure smooth communication flow.
• Managed emergency calls and routed them to designated responders quickly.
• Provided information about services offered by the integrated healthcare facility.
• Handled confidential information with discretion and professionalism.

• Greeted customers and answered all the questions
• Answered customers' questions and provided information on store procedures or policies.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Built and maintained productive relationships with employees.
• Processed customer payments quickly and returned exact change and receipts.
• Maintained work area and kept cash drawer organized.
• Processed credit card, cash, and check payments, ensuring all transactions were accurate.
• Resolved customer complaints professionally in accordance with company policy.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
• Used suggestive selling techniques to promote add-on sales.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

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• Managed patient registration and data entry for efficient processing.
• Verified insurance information and collected necessary documentation.
• Assisted patients with forms and answered registration inquiries.
• Coordinated with medical staff to ensure smooth patient flow.
• Maintained confidentiality and security of patient records.
• Updated electronic health records with accurate patient information.
• Scheduled appointments and provided follow-up reminders to patients.
• Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
• Processed patient registration forms, collected fees, and issued receipts for services rendered.
• Provided assistance with completion of paperwork related to the registration process.
• Registered patients for outpatient procedures and emergency services.
• Maintained confidential patient records according to HIPAA guidelines.
• Answered incoming calls from patients seeking information about services offered by the facility.
• Assisted with scheduling appointments based on provider availability.
• Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
• Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
• Greeted patients upon arrival and directed them to appropriate areas.
• Performed data entry tasks to update patient information in the system.
• Asked various questions from clients to obtain the information necessary for paperwork.
• Scanned documents and insurance cards to include in patient charts.
• Assisted with training new staff members on proper procedures related to registering patients.
• Responded to incoming department phone calls and directed callers to appropriate team members based on need.
• Worked collaboratively with other departments to ensure smooth operations within the facility.
• Welcomed patients to facility and assisted with registration sign-in process.
• Provided guidance and support to visitors throughout the registration process.
• Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
• Researched billing issues as needed and provided resolution to inquiries in a timely manner.
• Reviewed patient medical records and verified accuracy of information in the system.
• Investigated discrepancies between registrations and payments received.
• Processed patient admissions efficiently and accurately for diverse medical services.
• Managed patient records using electronic health record systems for streamlined access.
• Communicated effectively with patients to gather necessary personal information.
• Assisted patients with questions regarding admission procedures and hospital policies.
• Trained new staff on admission protocols and customer service best practices.
• Ensured compliance with HIPAA regulations related to patient privacy rights.
• Determined charges and collected co-pays.
• Checked patient information and insurance coverage.
• Coordinated patient paperwork and charts.
• Verified schedules and arrival times.
• Answered incoming calls from patients regarding registration inquiries.
• Verified third party payer contracts to ensure maximum reimbursement was received for services provided.
• Initiated medical record numbers for new admissions and registrations ensuring accuracy of information entered into the computer system.
• Assisted patients in completing insurance forms and other paperwork related to admission.
• Scheduled tests for patients based on physician orders and managed changes in schedules as needed.

• Managed daily operations of postal services and distribution.
• Coordinated mail processing and delivery schedules efficiently.
• Implemented training programs for new employees on procedures.
• Resolved customer inquiries and complaints effectively and promptly.
• Maintained inventory of supplies and equipment for operations.
• Ensured adherence to safety protocols in all activities.
• Developed strategies to enhance service quality and efficiency.
• Performed daily opening and closing procedures of the post office.
• Maintained financial records, including budgets, expenditures, and income.
• Communicated postal laws and regulations.
• Organized mail sorting operations to ensure timely delivery.
• Prepared reports on operational activities for upper management review.
• Resolved customer complaints in an efficient manner while providing excellent customer service.
• Provided customer service to patrons of the post office.
• Balanced cash drawers at the end of each shift.
• Helped customers pick out post office products.
• Processed payments from customers using credit cards or other payment methods.
• Inspected packages for proper postage and labeling before sending out mail items.
• Processed incoming and outgoing mail efficiently and accurately.
• Operated sorting machines to ensure timely delivery of mail.
• Assisted customers with inquiries and provided information on services.
• Managed shipping and receiving of packages in a fast-paced environment.