Kevin Kalenak
Chesaning,MI
Summary
I am a detail-oriented, resourceful, highly organized individual that is committed to excellent customer service
Overview
27
27
years of professional experience
Work History
Digital Personal Shopper
Walmart
Clio, Michigan
03.2021 - Current
- Picked online grocery orders for Walmart customers using handheld devices.
- Substituted unavailable items with Walmart-approved alternatives.
- Verified product quality, dates, and packaging during Walmart order selection.
- Engaged customers in conversation to effectively assess needs and recommend suitable products.
- Listened to customer needs to identify and recommend best products and services.
- Delivered personalized assistance to enhance customer shopping experiences. To foster positive experiences.
- Communicated order changes with customers through Walmart messaging tools.
- Followed Walmart store procedures for accurate order handling and service.
- Staged completed orders in Walmart pickup coolers and holding areas.
- Loaded customer purchases into vehicles at Walmart pickup lanes.
Package Handler/Clerk
United Parcel Service, UPS
Saginaw, Michigan
10.1999 - Current
- Loaded and unloaded packages from UPS trailers and delivery vehicles.
- Scanned package labels using UPS handheld tracking devices.
- Sorted shipments by destination on UPS conveyor belts and sort slides.
- Inspected packages for damage to ensure quality control before routing through sort lines.
- Follow UPS safety procedures while handling heavy packages and equipment.
- Labeled parcels accurately according to company guidelines.
- Cleared jams and blockages in conveyor system to maintain smooth operations.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Addressed customer inquiries and complaints professionally to enhance customer satisfaction.
- Communicated with customers and employees to answer questions or explain information.
- Answered phones in a courteous manner while providing excellent customer service.
- Answered customer inquiries via phone and email.
- Addressed basic customer inquiries to ensure clarity and understanding. by phone and at the counter.
Education
General Studies
Delta College
Bay City, MISkills
- Order fulfillment
- Package sorting
- Inventory management
- Safety compliance
- Attention to detail
- Task prioritization
- Time management
- Clear communication
- Customer interaction
- Customer support
- Interpersonal communication
- Workplace professionalism
Timeline
Digital Personal Shopper
Walmart
03.2021 - Current
Package Handler/Clerk
United Parcel Service, UPS
10.1999 - Current
General Studies
Delta College