Kevin Kendall
Peachtree Corners,GA
Overview
31
31
years of professional experience
Work History
Vice President
Standard Office Systems
02.2014 - Current
- Developed and restructured Service and Operations teams for core imaging business.
- Led the creation of a Network Operation Center/Call Center to triage 100% of inbound service requests
- Achieved over 50% remote resolutions for imaging customers resulting in increased service margins
- Built a ground up Managed IT Services business to become one of the largest in the North Georgia marketplace supporting customers nationally and internationally
- Consistently recognized as one of the Best Places to Work by our employees over the last 4 years
Vice President of Service
Electronic Systems Inc
09.2008 - 02.2014
- Enhanced customer satisfaction by implementing service improvements and streamlining processes.
- Maximized departmental efficiency by developing and executing strategic plans for service growth.
- Reduced operational expenses through optimization of resource allocation and process enhancements.
- Managed cross-functional teams to deliver exceptional customer experiences, increasing loyalty and retention rates.
Director of Operations
Ricoh USA
01.1993 - 08.2008
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Education
Business Administration And Management
Mendoza College of Business, Notre Dame
Notre Dame, IN05.2012
Bachelor of Science - Computer Electronics Technology
Ameritech College
Van Nuys, CA05.1992
Skills
- Media Relations
- Contract Negotiation
- Revenue Cycle Management
- Financial Management
Timeline
Vice President
Standard Office Systems
02.2014 - Current
Vice President of Service
Electronic Systems Inc
09.2008 - 02.2014
Director of Operations
Ricoh USA
01.1993 - 08.2008
Business Administration And Management
Mendoza College of Business, Notre Dame
Bachelor of Science - Computer Electronics Technology
Ameritech College
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