Kevin Kershner

• Conducted regular security assessments to identify vulnerabilities and mitigate risks.
• Oversaw incident response efforts, ensuring timely resolution of security breaches.
• Mentored junior staff on security policies, fostering a culture of safety awareness.
• Applied and shared intelligence with law enforcement to secure employees, locations and assets in response to and in anticipation of threats.
• Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems.
• Coordinated and managed vendor relationships to meet service level agreements.
• Conducted regular audits of existing security measures, ensuring compliance with industry standards and regulatory requirements.
• Responded swiftly to reported incidents or alarms by initiating appropriate actions such as dispatching response teams or contacting emergency services when necessary.
• Managed access control systems to prevent unauthorized entry into secure areas, maintaining a high level of protection for sensitive information.
• Identified potential vulnerabilities in physical security infrastructure, recommending appropriate improvements to fortify defenses against external threats.
• Coordinated incident management efforts, effectively minimizing disruptions to daily operations.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

I handled sales, technical support, billing, and account management for wireless customers as a member of a call center.

In specifically sales, I provided package recommendations based on usage needs and would execute the necessary account-level changes. Being proactive was an important part to sales. With every call, whether it was sales related or not, I would ensure to review their billing, looking for potential issues to upsell their services with plans that would also help them be happier with their service.

I provided training services for new hires taking live calls, supporting them with questions and guidance in how to handle issues while on the phone with a customer.

All calls were handled in a quick, efficient, and friendly manner. I documented every call and maintained an excellent quality assurance rating in both in-house monitoring and third-party customer surveys.

For employment history verification, please visit http://www.theworknumber.com or call 1-800-367-5690 and use the employer code 11435 and my Social Security number 211-58-4202.

• Honoree of Phi Theta Kappa