Summary
Overview
Work History
Education
Skills
Volunteer Experience
Activities
Affiliations
Timeline
Hi, I’m

Kevin King

Customer Service
Brooklyn,NY

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

14
years of professional experience

Work History

Personal Chef
Martha's Vineyard

Personal Chef
06.2021 - Current

Job overview

  • Create and execute personalized, high-end menus for celebrity clients, ensuring a unique and unforgettable dining experience
  • Spearhead the development of signature dishes, constantly pushing culinary boundaries and introducing new flavor profiles
  • Establish and maintain strong relationships with high-profile clients, celebrities, and industry influencers
  • Customize menus to accommodate dietary preferences and restrictions, consistently exceeding client expectations
  • Featured on Bravo's Summer House showcasing culinary skills and providing expert commentary on food trends
  • Orchestrate private events, including weddings, parties, and corporate functions, delivering exceptional service and culinary excellence
  • Collaborate with event planners to ensure seamless execution, resulting in positive reviews and repeat business
  • Led and motivated a skilled culinary team, fostering a creative and collaborative work environment

JWL Transport Inc.
Oak Bluffs

Supervising Manager
01.2022 - 07.2023

Job overview

  • Managed the towing company's fleet, ensuring regular maintenance and safety compliance
  • Efficiently dispatched tow trucks to handle customer requests and emergencies, optimizing response times
  • Provided excellent customer service, addressing inquiries, concerns, and resolving issues
  • Maintained compliance with local, state, and federal regulations related to towing services
  • Maintained detailed records of dispatched calls and submitted reports as required
  • Oversaw the hiring, training, and supervision of tow truck operations and support staff
  • Optimized routes to minimize response times and operational costs
  • Reduced average response time for service calls by 22%, improving customer satisfaction
  • Implemented cost-saving measures, resulting in an 11% reduction in operational expenses
  • Enhanced safety protocols and training, resulting in a decrease in accidents and injuries
  • Ensured full compliance with all towing-related regulations and successfully passed inspections
  • Trained and developed a high-performing team that consistently met or exceeded performance targets
  • Successfully managed and coordinated the company's response to major accidents and emergencies, receiving recognition from local authorities and emergency services

Cooper Electrical Supplies
New York

Inside Sales | Interim Manager
01.2019 - 06.2021

Job overview

  • Responsible for meeting or exceeding assigned annual gross margin budget by promoting and selling products in assigned territory in compliance with the Company's pricing policies
  • Handling customer complaints promptly, effectively and reporting potential claims
  • Keep management informed of local competition and market conditions
  • Carry out sales and merchandise programs as directed and recommend new items for stock
  • Maintaining up-to-date customer records/files and reports of business transactions; assisting in collection of past due accounts
  • Participate in training sessions, trade shows, and sales meetings as requested
  • Demonstrate products after sale when necessary

Act Electrical Data & Supplies
Long Island City

Inside Sales/Assistant Supervisor
03.2016 - 12.2018

Job overview

  • Responsible for meeting or exceeding assigned annual gross margin budget by promoting and selling products in assigned territory in compliance with the Company's pricing policies
  • Handling customer complaints promptly, effectively and reporting potential claims
  • Keep management informed of local competition and market conditions
  • Carry out sales and merchandise programs as directed and recommend new items for stock
  • Maintaining up-to-date customer records/files and reports of business transactions; assisting in collection of past due accounts
  • Participate in training sessions, trade shows, and sales meetings as requested
  • Demonstrate products after sale when necessary

Cooper Electrical Supplies
Long Island City

Inside Sales/Counter Sales
05.2013 - 02.2016

Job overview

  • Ensure customers are received in a courteous, professional, helpful manner
  • Efficiently manage customer counter and telephone product orders
  • Demonstrate superior knowledge and awareness of the company products and pricing structure through self-study and video training programs
  • Maintain all counter displays and other product promotions in order to maximize visual appeal and customer response
  • Research customer complaints in a courteous manner and resolve problems as expeditiously as possible
  • Refers all customer complaints to the Store Manager for resolution
  • Identify products that are not regular or stock items
  • Recommend addition or deletion of products to the Store Manager
  • Fill counter customer orders in a timely and accurate manner

LSG SkyChef
JFK Airport

Customer Service Representative
08.2011 - 08.2013

Job overview

  • Drive out to the aircraft field in our company vans
  • Interact with flight attendants in a professional manner
  • Interact with other associates in the building to ensure we provide quality and good service to our customers
  • Review the carts and equipment delivered to the flights with the flight attendants to ensure that all items requested/required were delivered accordingly

Konsker Electric
Long Island City

Project Manager/Expeditors
01.2012 - 05.2013

Job overview

  • Consult with clients, vendors, personnel in other departments or construction supervision to discuss and formulate estimates and resolve issues
  • Analyze blueprints, construction drawings and other documentation to prepare time, cost, materials, and labor estimates
  • Prepare estimates for use in selecting vendors or subcontractors
  • Confer with engineers, designers, owners, contractors and subcontractors on changes and adjustments to cost estimates
  • Prepare cost and expenditure statements and other necessary documentation at regular intervals for the duration of the project
  • Assess cost effectiveness of products, projects or services, tracking actual costs relative to bids as the project develops
  • Set up cost monitoring and reporting systems and procedures

Education

Medgar Evers College
Brooklyn, NY

Associate of Business Administration from Business Administration and Management
05-2013

Lincoln Technical Institute
Union, NJ

Automotive Technology from Automotive Engineering
01.2011

Transit Tech Career And Technical Education High School
Brooklyn, NY

High School Diploma
06-2009

University Overview

National Institute of Metalworking Skills (NIMS) Certified

Skills

  • Communication skills
  • Problem resolution
  • Client relationship management
  • Crisis management
  • Multitasking Abilities
  • Customer service
  • Regulatory compliance
  • Team leadership

Volunteer Experience

  • Bildersee, Teaching Assistant, Brooklyn, New York, 01/01/06 - 01/01/07, Assisted lead teachers in developing best practices to support achievement in under-resourced third to fifth graders in Brooklyn.
  • Beacon Learning Center, Teaching Assistant, Brooklyn, New York, 01/01/07 - 01/01/09, Gained hands-on experience developing and implementing lessons with certified teachers of kindergarten to eighth grade students.

Activities

  • Momentum Education, Leadership Development Training, 03/01/17 - 12/01/17
  • The National Association for the Advancement of Colored People, NAACP, Member, 06/01/21 - 12/01/23

Affiliations

  • Volunteer W/ Good Shepherd Food Pantry
  • Oak Bluffs Firefighter

Timeline

Supervising Manager

JWL Transport Inc.
01.2022 - 07.2023

Personal Chef

Personal Chef
06.2021 - Current

Inside Sales | Interim Manager

Cooper Electrical Supplies
01.2019 - 06.2021

Inside Sales/Assistant Supervisor

Act Electrical Data & Supplies
03.2016 - 12.2018

Inside Sales/Counter Sales

Cooper Electrical Supplies
05.2013 - 02.2016

Project Manager/Expeditors

Konsker Electric
01.2012 - 05.2013

Customer Service Representative

LSG SkyChef
08.2011 - 08.2013

Medgar Evers College

Associate of Business Administration from Business Administration and Management

Lincoln Technical Institute

Automotive Technology from Automotive Engineering

Transit Tech Career And Technical Education High School

High School Diploma
Kevin KingCustomer Service