Kevin Kinnelly
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Account Manager and Sourcing Specialist
Bisco Industries Inc.
04.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Operations Manager
Guitar Center
10.2014 - 04.2021
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Small Arms and Artillery Repairer (91F)
US Army
06.2000 - 11.2012
- Conducted periodic calibration checks on specialized testing equipment ensuring accuracy at all times.
- Coordinated with other repair shops to share knowledge and resources, fostering a collaborative environment for better support to the mission.
- Increased unit readiness by performing timely maintenance on small arms and artillery systems.
- Supervised the receipt, storage, issue, turn-in, and accountability of assigned tools, test measurement devices, ammunition, explosives, spare parts related supplies/equipment for maximum efficiency.
Education
Bachelor of Science - Audio Production
Art Institute of Michigan
Novi, MI04-2015
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strategic planning
- Relationship building
Timeline
Account Manager and Sourcing Specialist
Bisco Industries Inc.
04.2021 - Current
Operations Manager
Guitar Center
10.2014 - 04.2021
Small Arms and Artillery Repairer (91F)
US Army
06.2000 - 11.2012
Bachelor of Science - Audio Production
Art Institute of Michigan