Kevin Klein
Wilmington,NC
Summary
Results-driven professional with experience as a Home Inspector and Terminal Manager. Skilled in problem-solving, customer relationship management, and operations coordination. Committed to delivering accurate inspection reports and enhancing client understanding of property safety.
Overview
13
13
years of professional experience
Work History
Home Inspector
Self-employeed
Wilmington, North Carolina
03.2022 - Current
- Conducted thorough home inspections for structural integrity and safety compliance.
- Conducted visual inspections of structures, including roofs, attics and crawlspaces to assess structural integrity.
- Inspected plumbing, electrical, and HVAC systems for functionality and safety.
- Prepared detailed inspection reports highlighting findings and recommendations.
- Highlighted critical issues with detailed descriptions and photographs in inspection reports, ensuring clients were fully informed of property conditions.
- Educated home buyers about residences and important concerns to help each make optimal purchasing decisions.
- Educated homeowners on common issues and preventive measures, empowering them to maintain properties effectively.
- Communicated with clients to address concerns and provide clear answers, enhancing their understanding of inspection findings.
- Maintained accurate records of all activities related to each inspection performed.
Terminal Manager
MCO Transport
Wilmington, North Carolina
08.2019 - 03.2022
- Resolved operational issues promptly to minimize disruptions in service delivery.
- Supervised worker efficiency and rectified issues with performance.
- Monitored budget and operating metrics to incorporate improvement processes to increase performance.
- Analyzed data related to customer trends and employee productivity in order to identify areas for improvement.
- Reviewed e-logs and system data to identify service hours violations, driver speed issues, and fleet safety performance problems.
- Trained new employees on operational procedures and company policies.
- Established relationships with clients and vendors for effective communication and service support.
- Responded to emergencies involving transport personnel and resources, completed vehicle and industrial accident reports, and supported investigations.
- Coordinated with maintenance personnel to address any equipment issues in a timely manner.
- Reviewed invoices from vendors to ensure accuracy before payment was made.
- Participated in meetings with port authorities regarding upcoming projects or initiatives affecting the terminal operations.
Dispatcher
MCO Transport
Wilmington, North Carolina
07.2018 - 08.2019
- Coordinated transportation schedules for efficient delivery routes and timely service.
- Communicated with drivers to provide real-time updates and instructions.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Managed incoming calls to address customer inquiries and resolve issues promptly.
- Documented all dispatch activities to maintain accurate records and compliance.
- Assisted in training new dispatchers on systems and best practices for efficiency.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Driver
MCO Transport
Wilmington, NC
02.2018 - 07.2018
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Ensured compliance with safety regulations during all driving activities.
- Adhered to company policies and procedures related to safety and security standards.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
Driver
Auto Truck Transport
Mount Holly, NC
10.2017 - 02.2018
- Delivered new Freightliner and Western Star trucks to various locations across the U.S. and Canada, ensuring timely and secure transport.
- Conducted pre-trip inspections to maintain vehicle readiness and safety as well as to ensure there was no damage to vehicles prior to trip.
- Verified vehicle condition through visual inspections with customers to confirm post-transport integrity and ensure customer satisfaction.
- Maintained log books and delivery records, supporting compliance with company safety standards.
- Adhered to company policies and procedures related to safety and security standards.
- Utilized overhead cranes and/or wrecker services to unstack multiple trucks at delivery points.
- Installed axles and driveshafts at delivery locations.
Driver
United Salad Co.
Portland, Oregon
11.2016 - 07.2017
- Operated tractor trailer vehicles to transport fresh produce efficiently.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Conducted pre-trip inspections to verify load details and confirm route accuracy, ensuring compliance with safety standards.
- Performed post-trip inspections to assess vehicle condition, facilitating necessary repairs for operational readiness.
- Assisted in loading and unloading freight to ensure timely delivery.
- Adhered to company policies and procedures related to safety and security standards.
Service Manager
T&R Transport
Crosby, North Dakota
12.2013 - 10.2016
- Managed technicians to perform repairs and maintenance for a fleet of 70 trucks, 150 trailers, and various material handling equipment.
- Maintained up-to-date service records to support effective equipment management. for company equipment and several owner operators.
- Sourced and ordered accurate parts for timely repair work.
- Organized and tracked parts inventory to streamline repair processes. of parts room.
- Entered service orders into the company system.
- Supported technicians during repair tasks.
Education
High School Diploma -
The Marvelwood School
Cornwall, CTSkills
- Customer relationship management
- Record maintenance
- Problem solving
- Client communication
- Attention to detail
- Time management
- Fleet operations
- Operations coordination
- Employee training
- Safety regulations
- Vehicle inspection
- Safe driving practices
- Equipment operation
- Driving in adverse conditions
- DOT compliance
Timeline
Home Inspector
Self-employeed
03.2022 - Current
Terminal Manager
MCO Transport
08.2019 - 03.2022
Dispatcher
MCO Transport
07.2018 - 08.2019
Driver
MCO Transport
02.2018 - 07.2018
Driver
Auto Truck Transport
10.2017 - 02.2018
Driver
United Salad Co.
11.2016 - 07.2017
Service Manager
T&R Transport
12.2013 - 10.2016
High School Diploma -
The Marvelwood School