Kevin Knox
United States Air Force, USAF
Elk Grove,CA
11
years of professional experience
1
Certification
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Work History
RF Transmissions Supervisor/Technician Specialist
7 Years 8 Months- Enhanced network coverage by troubleshooting and repairing malfunctioning RF equipment.
- Reduced downtime for clients by promptly addressing connectivity issues and restoring services.
- Performed routine maintenance on radio frequency systems, ensuring optimal performance and extended lifespan.
- Conducted site surveys and analyzed data to determine optimal locations for antenna installations, maximizing signal strength and coverage area.
- Trained and supervised new technicians on standard operating procedures, ensuring consistency across the team.
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
IT Asset Manager
6 Months- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
Personal Wireless Communications Manager
7 Months- Optimized network performance for seamless connectivity by implementing regular maintenance schedules and updates.
- Managed vendor relationships to negotiate cost-effective service contracts and ensure timely delivery of equipment.
- Implemented robust security protocols to protect sensitive data from unauthorized access and potential breaches.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
Iron Technician
6 Months- Improved safety standards with regular monitoring of equipment for potential hazards.
- Ensured adherence to industry regulations by accurately documenting maintenance procedures and results.
- Maintained high-quality control standards with meticulous attention to detail during system checks and repairs.
- Collaborated with engineers to identify areas for improvement in equipment design, resulting in enhanced performance and durability.
Delivery Manager
9 Months- Improved delivery efficiency by optimizing routes and scheduling for the team.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
Pro Service Specialist
3 Years 8 Months- Improved customer satisfaction by providing timely and accurate service solutions for their professional needs.
- Developed and maintained strong relationships with vendors, ensuring quality products and services at competitive prices.
- Conducted thorough market research to identify new business opportunities and expand the company''s reach within the industry.
- Implemented innovative tools and techniques to increase overall productivity while maintaining high-quality standards in service delivery.
Asset Protection Associate
7 Months- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Enhanced team effectiveness through comprehensive training sessions on loss prevention techniques and protocols.
Education
Associate of Science - Electric Systems Technology
Associate of Science - Natural Sciences
Skills
Operations Management
Data Analytics
Training and Mentoring
[Software] Experience
Hardware Installations
Data Privacy Regulations
Application Security
Encryption Technologies
Mobile Device Security
Patch Management
Public Key Infrastructure
Multi-factor Authentication
Accomplishments
Airmen of the Year (Squadron Level)
2021 Beale Honor Guard
Certification
Security+ (Comptia)
FEMA Emergency Management
Timeline
IT Asset Manager
United States Air Force, USAF
08.2022 - 02.2023Read More
Personal Wireless Communications Manager
United States Air Force, USAF
12.2021 - 07.2022Read More
RF Transmissions Supervisor/Technician Specialist
United States Air Force, USAF
03.2019 - CurrentRead More
Iron Technician
Liberty Oilfield Services
09.2018 - 03.2019Read More
Delivery Manager
Lowe's
12.2017 - 09.2018Read More
Pro Service Specialist
Lowe's
03.2014 - 11.2017Read More
Asset Protection Associate
Walmart
07.2013 - 02.2014Read More
Community College of The Air Force
Associate of Science from Electric Systems Technology
Read More
Lone Star College System
Associate of Science from Natural Sciences
Read More