Kevin Knox
Elk Grove,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
RF Transmissions Supervisor/Technician Specialist
United States Air Force, USAF
03.2019 - Current
- Enhanced network coverage by troubleshooting and repairing malfunctioning RF equipment.
- Reduced downtime for clients by promptly addressing connectivity issues and restoring services.
- Performed routine maintenance on radio frequency systems, ensuring optimal performance and extended lifespan.
- Conducted site surveys and analyzed data to determine optimal locations for antenna installations, maximizing signal strength and coverage area.
- Trained and supervised new technicians on standard operating procedures, ensuring consistency across the team.
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
IT Asset Manager
United States Air Force, USAF
08.2022 - 02.2023
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
Personal Wireless Communications Manager
United States Air Force, USAF
12.2021 - 07.2022
- Optimized network performance for seamless connectivity by implementing regular maintenance schedules and updates.
- Managed vendor relationships to negotiate cost-effective service contracts and ensure timely delivery of equipment.
- Implemented robust security protocols to protect sensitive data from unauthorized access and potential breaches.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
Iron Technician
Liberty Oilfield Services
09.2018 - 03.2019
- Improved safety standards with regular monitoring of equipment for potential hazards.
- Ensured adherence to industry regulations by accurately documenting maintenance procedures and results.
- Maintained high-quality control standards with meticulous attention to detail during system checks and repairs.
- Collaborated with engineers to identify areas for improvement in equipment design, resulting in enhanced performance and durability.
Delivery Manager
Lowe's
12.2017 - 09.2018
- Improved delivery efficiency by optimizing routes and scheduling for the team.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
Pro Service Specialist
Lowe's
03.2014 - 11.2017
- Improved customer satisfaction by providing timely and accurate service solutions for their professional needs.
- Developed and maintained strong relationships with vendors, ensuring quality products and services at competitive prices.
- Conducted thorough market research to identify new business opportunities and expand the company''s reach within the industry.
- Implemented innovative tools and techniques to increase overall productivity while maintaining high-quality standards in service delivery.
Asset Protection Associate
Walmart
07.2013 - 02.2014
- Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Enhanced team effectiveness through comprehensive training sessions on loss prevention techniques and protocols.
Education
Associate of Science - Electric Systems Technology
Community College of The Air Force
Montgomery, AL03.2022
Associate of Science - Natural Sciences
Lone Star College System
Cypress, TX05.2017
Skills
- Operations Management
- Data Analytics
- Training and Mentoring
- [Software] Experience
- Hardware Installations
- Data Privacy Regulations
- Application Security
- Encryption Technologies
- Mobile Device Security
- Patch Management
- Public Key Infrastructure
- Multi-factor Authentication
Accomplishments
Airmen of the Year (Squadron Level)
2021 Beale Honor Guard
Certification
Security+ (Comptia)
FEMA Emergency Management
Timeline
IT Asset Manager
United States Air Force, USAF
08.2022 - 02.2023
Personal Wireless Communications Manager
United States Air Force, USAF
12.2021 - 07.2022
RF Transmissions Supervisor/Technician Specialist
United States Air Force, USAF
03.2019 - Current
Iron Technician
Liberty Oilfield Services
09.2018 - 03.2019
Delivery Manager
Lowe's
12.2017 - 09.2018
Pro Service Specialist
Lowe's
03.2014 - 11.2017
Asset Protection Associate
Walmart
07.2013 - 02.2014
Associate of Science - Electric Systems Technology
Community College of The Air Force
Associate of Science - Natural Sciences
Lone Star College System
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