Summary
Overview
Work History
Education
Skills
Timeline
Generic

TONY B. PATTERSON

MONROE,NORTH CAROLINA

Summary

Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in Electrical equipment repair and maintenance. Seeking a service delivery position with a progressive company that offers the opportunity for long term development and growth.

Overview

40
40
years of professional experience

Work History

Supervisor, Senior RF Field Technician

Ericsson/ Sprint
01.1997 - Current
  • Duties included renovation and supervision of a maintenance program where the mission was to provide increased accountability of all phases of equipment inventory.
  • Monitored workflow to improve employee time management and increase productivity.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Directed team of 35 service professionals working on electrical, telecom, computer, security, heating and cooling, or heavy machinery products or equipment equipment.
  • Resolved network problems and provided corrective action when required
  • As a professional who travels to the location of the customer to provide support, installation, maintenance, and repairs to various types of equipment, systems, or devices.
  • A field technician may also train the customer or other staff on how to use or maintain the equipment or systems.
  • Currently assigned to the company’s night shift maintenance window where all intrusive work to a cell site are performed.
  • Inspected new sites for compliance with Sprint standards.
  • Scheduled and tracked antenna and hard-line repairs with contractors.
  • Updated information in site database.
  • Performed annual and routine maintenance on assigned cell sites and equipment.
  • Responded to system outages promptly to minimize down time.
  • Deploy and start up Cell Site on Wheels (COW) in support of NASCAR coverage
  • Coordinated maintenance and repair activities with cell site landowners and venders.
  • Perform monthly, semi annual and annual tasks related to cell site maintenance, to include testing of alarms (internal & external), use of a multi meter to document individual battery and system float voltage, current draw, set output power, sweep antennas and calibration of pilot levels.
  • Ship and receive equipment part with various vendors as part of inventory control.
  • Extensive experience with Motorola CDMA 4812 and UBS BTS’s, various Project experience to include Verizon 800/900 MHz, AT&T WCDMA and Metro PCS LTE (LTE-RBS 6000) install and integration.

ASSISTANT OPERATIONS MANAGER

UNITED STATES MARINE CORPS
01.1994 - 01.1996
  • Supervisor for company’s Equal Opportunity Branch coordinating all ethnic observances such as National Hispanic Month
  • Acted as Education Liaison, assisting employees in off duty education
  • Pioneered the use of electronic mail as the medium for correspondence courses and completion reports eliminating mail delays
  • Produced and Published Monthly and Quarterly training calendars.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Developed and maintain operational guidelines for staff.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Analyzed market data to inform strategic decisions.
  • Built and maintained relationships with key clinicians, spokespeople, advocates and opinion leaders.

CAREER COUNSELOR

UNITED STATES MARINE CORPS
01.1992 - 01.1994
  • Responsibilities included providing training in professional selling skills and implementing training techniques
  • Duties also included prospecting, screening interviewing, administrative processing, scheduling physical examinations, document verification, tracking and community relation
  • Conducted presentations at various residential and civic events explaining the features and benefits of a large government agency
  • Successfully negotiated million dollar closing contracts.

MANAGER OF COMMUNICATIONS SHOP

UNITED STATES MARINE CORPS
01.1989 - 01.1992
  • Inventory control two million dollars worth of telecommunications and cryptographic equipment
  • Duties included inventory control, scheduling of repairs, calibration, modification, shipping and receiving of equipment
  • Managed communication department's $5 million dollar budget.
  • Major accomplishment included an increase in accountability and readiness of personnel and communications equipment over 10%.

SUPERVISOR COMMUNCTIONS SHOP

UNITED STATES MARINE CORPS
01.1984 - 01.1989
  • Supervised 15-17 personnel in daily installation and interconnection operations of electrical and electronic equipment
  • Responsible for creating and administering training programs on benefits, shop safety, technical skills and leadership.
  • Kept team members on task with hands-on supervision and coaching.
  • Maintained neat and clean work areas to maximize efficiency and safety.
  • Controlled costs by effectively managing supplies and labor hours.
  • Implemented preventive, corrective and predictive maintenance policies.
  • Verified completed projects met approved time, quality, and cost estimates.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Evaluated incoming materials for quality and amounts ordered.

Education

Courses in Employee Relations, Principles & Techniques of Leadership, Sexual Discrimination, Race Relations -

Central Texas College
1996

High School Diploma - undefined

Westside High School
1984

Skills

  • Technical Documentation
  • Field Recording
  • Instrument Calibration
  • Solar Roofs
  • Lockout and Tagout Processes
  • Web Security
  • Hardware and Software Installation
  • Diagnostic Skills
  • Hard Drives
  • Distributed Computing
  • Field Operations Support

Timeline

Supervisor, Senior RF Field Technician

Ericsson/ Sprint
01.1997 - Current

ASSISTANT OPERATIONS MANAGER

UNITED STATES MARINE CORPS
01.1994 - 01.1996

CAREER COUNSELOR

UNITED STATES MARINE CORPS
01.1992 - 01.1994

MANAGER OF COMMUNICATIONS SHOP

UNITED STATES MARINE CORPS
01.1989 - 01.1992

SUPERVISOR COMMUNCTIONS SHOP

UNITED STATES MARINE CORPS
01.1984 - 01.1989

Courses in Employee Relations, Principles & Techniques of Leadership, Sexual Discrimination, Race Relations -

Central Texas College

High School Diploma - undefined

Westside High School

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TONY B. PATTERSON