Kevin Kolas
New Braunfels,TX
Summary
Accomplished Implementation Technician/Operations Engineer/Customer Service Rep and Support Specialist.
Experience ranges from building construction to Electronics, POS, Peripherals, Video surveillance applications, PC repair or Sales, Franchise store support.
Throughout this time I have demonstrated strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Eager to contribute to team success and further develop professional skills.
Positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Content Moderator
TaskUs
08.2024 - Current
- Annotate information regarding Ai violations and compliance
- Read guidance sheets, view pictures, short videos and write summaries
- Communicate over chat workplaces for work updates, upskills ect.
- Ensure the data from the Ai is concise and correct
- Utilize any PCI complaint tools for accuracy
Parts Delivery Specialist
O’Reilly Auto Parts
03.2024 - 08.2024
- Use Pick tickets for customer orders
- Ensure the correct parts are ready to be delivered
- Use handheld device to log and build routes
- Load vehicle with parts to deliver, build route and deliver parts in a timely manner
- Maintain company vehicle
Field Service Technician/Installer (Temporary/Seasonal)
Jelly Fish Lighting
11.2023 - 03.2024
- Use company vehicle to drive to customer home/business throughout central TX
- Color match and pictures of customer property to upload for installations
- Troubleshoot and or install permanent outdoor lightning
- Train customers on use of the lighting system, phone/app based
- Diagnose issues with lighting system and fix accordingly
- Install low voltage lighting, controller box, WIFI extensions, power supply
Retail Service Specialist
O’Reilly Auto Parts
03.2023 - 11.2023
- Use store electronic catalog to look up appropriate parts for customer/vehicle
- Answer any questions customer may have about car issues
- Help customers in a timely manner, install various parts on vehicles
- Shift leader/Retail Lead/Manager on duty
Lead Sales Associate
Dollar General
10.2022 - 01.2023
- Greet any new customers as they walked in store, ran main checkout line
- Stock shelves and take inventory
- Lead/help training other employees
- Work directly with store management
- Perform end of day operations
Point of Sale Support/Configuration Technician (remote)
National Business Systems inc.
04.2022 - 10.2022
- Support business grade POS and Electronic cash registers
- Speak with business owners regarding installation of custom menu layouts and pricing buttons
- Setup and configure hardware and POS software for new installs
- Build menus, bench test peripherals and ship registers to customers
- Train customers on new POS equipment and software
PC Support/Repair Technician
Tech Junkies
06.2021 - 11.2021
- Front end sales of computers and computer equipment
- Repair customer PC, software/hardware
- Troubleshoot and answer questions/diagnose customer PC issues
- Establish remote connections and fix customer issues or install software
- Backup and transfer data for new customer computers
- Use POS software daily to make trouble tickets and or customer profiles for sales
Sales Associate
Dollar General
03.2020 - 05.2021
- Lead cashier
- Stock products
- Meet and greet customers and help with any task in the store
POS Implementation Specialist (Travel/Remote)
Shiji US Inc
09.2019 - 03.2020
- Travel throughout the US to hotel sites and remove old hardware for installation of new software and hardware
- Build custom tailored proprietary POS/Convention software for hotel restaurant-outlets
- Setup training environments for onsite employees to use the software that was installed
- Work from home office updating creating remote connections for updates or reports, spreadsheets, workbooks and remote server FTP co-existing hotel properties
Point of Sale/CCTV Installer
KAL-Tech Consulting
09.2012 - 02.2019
- Install and maintain multiple types of POS systems including Aldelo, PC America, Sub shop/Subway
- Install and configure CCTV equipment/wiring which included DVRs, Cameras, Cat5/6, punch down blocks, power supplies ect.
- Ensure all systems are working and understood by owner or supporting manager
- Setup remote communication software for offsite troubleshooting
- Configure and ship POS equipment to new or existing customers
- Managed other team members and contracts in the company
Field Technician
Sunshine Communications/Cox Business
08.2008 - 09.2012
- Installation of Cox Business Internet, PBX(phone based) systems and TV services
- Installed data and communication wiring such as coaxial drops over and underground
- Troubleshoot & repair existing Cox services
- Serviced customer on-site equipment such as computers, network hardware, phone equipment/IT
- Managed special projects assigned by supervisor including hotels and government military bases, which needed high level security passes
Education
Diploma -
Skills
- Strong attention to detail
- Patience and tolerance
- Content management
- Online research
- Ethical judgment
- Critical thinking
- Team collaboration
- Task prioritization
- Adaptability and flexibility
- Creative thinking
Certification
- Certified Broadband Premises Installer (Society of Cable Telecommunications Engineers): Expired
- Certified Low voltage: Expired
Timeline
Content Moderator - TaskUs
08.2024 - Current
Parts Delivery Specialist - O’Reilly Auto Parts
03.2024 - 08.2024
Field Service Technician/Installer (Temporary/Seasonal) - Jelly Fish Lighting
11.2023 - 03.2024
Retail Service Specialist - O’Reilly Auto Parts
03.2023 - 11.2023
Lead Sales Associate - Dollar General
10.2022 - 01.2023
Point of Sale Support/Configuration Technician (remote) - National Business Systems inc.
04.2022 - 10.2022
PC Support/Repair Technician - Tech Junkies
06.2021 - 11.2021
Sales Associate - Dollar General
03.2020 - 05.2021
POS Implementation Specialist (Travel/Remote) - Shiji US Inc
09.2019 - 03.2020
Point of Sale/CCTV Installer - KAL-Tech Consulting
09.2012 - 02.2019
Field Technician - Sunshine Communications/Cox Business
08.2008 - 09.2012
Poway High School - Diploma,