Kevin Kroll
Superior,WI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Desktop Support Analyst position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
IT Help Desk Analyst
Members Cooperative Credit Union
2023.07 - Current
- Tier 1 Support for IT Department at MCCU
- Create new employees using Active Directory, Microsoft Admin Online, Fiserv products
- Involved in termination of employees to deactivate accounts in a timely manner
- Assisted in set up of migrating phone services from Mitel to RingCentral Cloud services
- Assisted in migrating employees to Microsoft New Teams
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Driver Helper
Upper Lakes Foods Inc.
2021.05 - 2022.09
- Assisted driver with product or package deliveries to residential and commercial locations.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Verified and documented package deliveries for proof of accuracy and deadline adherence.
Conductor
Canadian National Railway
2018.10 - 2019.11
- Employed at CN Railway as Conductor, qualified on Superior, Missabe, Rainy, Iron Range, Two Harbors, and Barron Sub-Divison
- Was on General Extraboard.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Performed daily inspections on switches.
- Negotiated and directed train and rail cars movement.
- Cut, switched and supervised loading and unloading of railcars.
- Communicated with train dispatchers to obtain and adjust directions
- Performed air brake and electrical connection coupling
Assembler (Engine Connect, A/C Fairings)
Cirrus Design
2015.07 - 2018.09
- Employed at Cirrus Design
- Assembled air conditioning and wing root fairings on SR 20, 22, and 22Turbo
- Moved to Engine Connect in November 2015
- Assembled and rigged both sides of SR 20, 22, 22Turbo Engines, which includes, Throttle Control, Prop Controller, Fuel Mixture (SR 22, 22Turbo)
- Conducted fuel leak tests, also assembled and installed Nose Landing Gear fairings
- 2016 Moved to Engine Run and performed engine diagnostics, trouble shooting and repair of faulty and/or broken parts.
Third Class Petty Officer
United States Naval Reserve
2008.03 - 2016.03
- Construction Mechanic in United States Naval Reserve
- Operation Support Unit at Naval Operational Support Center Minneapolis
- Completed Apprentice Course in Construction Mechanic (US Navy).
- Mentored and supervised 10 personnel within unit, providing positive guidance for professional and personal development.
Education
Google IT Support Professional Certificate -
Coursera
Construction Mechanic "A" School - undefined
NCTC Port Hueneme
High School Diploma -
Superior High School
Superior, Wisconsin06.2006
Skills
- Application installations
- Hardware upgrades
- Hardware support
- Application support
- Software diagnosis
- Customer Support
- Software Installation
- Remote Support
- Help Desk Software
- Communicating with clients
References
- Chris Ewald, Probational Officer, (952)201-8544
- James Hawes, Conductor CN Rail, (218)349-8675
- Alex Dailey, Driver – Upper Lakes Foods Inc, (218)340-7038
Timeline
IT Help Desk Analyst
Members Cooperative Credit Union
2023.07 - Current
Driver Helper
Upper Lakes Foods Inc.
2021.05 - 2022.09
Conductor
Canadian National Railway
2018.10 - 2019.11
Assembler (Engine Connect, A/C Fairings)
Cirrus Design
2015.07 - 2018.09
Third Class Petty Officer
United States Naval Reserve
2008.03 - 2016.03
Google IT Support Professional Certificate -
Coursera
Construction Mechanic "A" School - undefined
NCTC Port Hueneme
High School Diploma -
Superior High School
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