Kevin Kvasnicka
Grant Park,IL
Summary
Detail-oriented fulfillment associate specializing in order processing, safety compliance, and quality assurance. Demonstrated success in resolving customer issues and training team members to enhance operational efficiency.
Overview
8
8
years of professional experience
Work History
Fulfillment Associate
Amazon
Monee, Illinois
07.2020 - Current
- Sorted and packaged products accurately for customer orders and timely delivery.
- Coordinated with team members to maintain efficient workflow and meet processing deadlines.
- Maintained cleanliness and organization of work area to uphold safety standards.
- Trained new associates on operational procedures and safety protocols to promote compliance and efficiency.
- Scanned items using handheld devices for accurate tracking within the system.
- Followed safety guidelines consistently to minimize workplace accidents and hazards.
- Filled orders according to defined standards using standard picking system.
- Followed proper packaging requirements depending on order size and type.
- Addressed order issues, including missing or incorrect items, to enhance customer satisfaction.
Crew Chief
Chicago Dough Company
New Lenox, Illinois
10.2022 - 12.2023
- Oversaw daily food preparation and service operations, ensuring smooth workflow.
- Trained new staff on food safety and hygiene standards.
- Ensured compliance with health regulations and company policies.
- Addressed customer complaints by delivering prompt solutions and support.
- Enhanced team flexibility by training members in all key roles.
- Followed and supervised work practices to support safety and risk management guidelines.
Shift Manager
Wendys Restaurant
Saint John, Indiana
12.2021 - 10.2022
- Supervised daily restaurant operations and ensured compliance with safety standards.
- Trained new staff on food preparation and customer service procedures.
- Resolved customer complaints promptly and effectively to enhance satisfaction.
- Conducted regular performance evaluations for team members to ensure quality service.
- Maintained cleanliness and organization of the kitchen and dining areas throughout shifts.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Crew Member Team Leader
Meatheads Burgers and Frys
Frankfort, IL
08.2018 - 07.2020
- Trained new crew members on food preparation, customer service, and safety protocols to maintain quality.
- Monitored food preparation processes to ensure quality and compliance standards.
- Guided customers in menu selections and resolved concerns to enhance dining experience.
- Ensured cleanliness of dining area and kitchen equipment to uphold health standards.
Education
High School Diploma -
Edwards County High School
Albion, IL05-2017
Skills
- Order fulfillment
- Inventory management
- Quality control
- Quality assurance
- Order picking skills
- Shipment preparation
- Shipment packing
- Package handling
- Labeling and wrapping
- Barcode scanning
- Scanning technology
- Warehouse safety
- Safety compliance
- Customer relationship management
- Problem solving
- Teamwork and collaboration
- Willing to learn
- Leadership development
Timeline
Crew Chief
Chicago Dough Company
10.2022 - 12.2023
Shift Manager
Wendys Restaurant
12.2021 - 10.2022
Fulfillment Associate
Amazon
07.2020 - Current
Crew Member Team Leader
Meatheads Burgers and Frys
08.2018 - 07.2020
High School Diploma -
Edwards County High School