Kevin Lake
Bensalem,PA
Summary
Dynamic professional with extensive experience at Mungavins Plumbing, excelling in water heater repair and backflow prevention. Proven track record of enhancing customer satisfaction through critical thinking and effective conflict resolution. Recognized for consistently delivering high-quality results while maintaining compliance with plumbing codes and fostering strong client relationships.
Overview
19
19
years of professional experience
Work History
Service Plumber
Mungavins Plumbing
Haverford, PA
04.2021 - Current
- Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
- Educated customers on preventative maintenance measures to reduce future plumbing issues.
- Ensured optimal functioning of water heaters, sump pumps, sewage ejectors, and other essential plumbing equipment.
- Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
- Consistently met deadlines for project completion by efficiently allocating resources and managing time effectively.
- Maintained compliance with local building codes and regulations throughout all phases of service delivery.
- Demonstrated versatility in handling diverse projects ranging from residential repairs to large-scale commercial installations.
- Inspected structures to avoid any obstruction and delays throughout project.
- Minimized downtime during emergency repairs, prioritizing client safety and property protection.
- Increased repeat business through exceptional customer service and follow-up communications.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Contributed to team success by sharing expertise in specialized areas such as backflow prevention device installation or trenchless pipe repair methods.
- Repaired plumbing systems, components, and equipment.
- Inspected sewers and piping systems to assess quality and condition.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Cut openings in structures to accommodate pipes and pipe fittings with Tool and Tool.
- Complied with state plumbing codes throughout duration of each project.
- Measured, threaded, and cut materials to correct angles.
- Filled pipe systems with water and air to determine location of leaks.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
- Read blueprints to determine appropriate materials and procedures for each project.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Reviewed blueprints and project specifications to determine correct plumbing solutions.
- Assisted with repairs to steam, drainage, and sewer lines.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Cut and drilled holes in walls to permit passage of pipes.
- Planned pipe system layout, installation and repair according to specifications.
- Used clamps and brackets to attach pipes to walls, structures, and fixtures.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
Project Manager
Premier Waterproofing
Yardley, PA
01.2018 - 02.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Managed projects from procurement to commission.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Negotiated and managed third-party contracts related to project deliverables.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
Lead Carpenter
Kal Construction
Levittown, PA
04.2006 - 01.2018
- Completed installations of building structures, trim, flooring, and cabinetry.
- Led garages, residential homes, and addition projects to completion.
- Conducted thorough final inspections of completed projects to assure adherence to specifications and industry standards.
- Enhanced team productivity by implementing efficient project management strategies and prioritizing tasks.
- Optimized workflow by assigning tasks based on individual skills, ultimately enhancing overall team performance.
- Earned a reputation for exceptional craftsmanship by consistently exceeding client expectations in both design and functionality aspects of projects.
- Contributed significantly towards the company''s growth through diligent work ethic coupled with an unwavering commitment towards excellence.
- Developed strong relationships with clients, leading to repeat business and referrals from satisfied customers.
- Planned and executed work with proper tools and materials to maximize productivity.
- Resolved issues as they arose during projects, utilizing critical thinking skills and effective problem-solving techniques for quick resolutions.
- Increased client satisfaction through consistent delivery of high-quality workmanship and attention to detail.
- Maintained clean work sites, minimizing disruptions to surrounding areas during construction projects.
- Mentored junior carpenters, providing guidance on best practices and improving their skill sets.
- Kept team members safe and job sites free of hazards by maintaining good organizational skills.
- Collaborated with architects and designers to ensure accurate execution of blueprints and specifications.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed precise joining and high-quality finish work by properly anchoring and bracing structures.
- Played a pivotal role in building a positive company culture that fostered teamwork, collaboration, and open communication among team members.
Education
High School Diploma -
Pennsbury High School
Levittown, PA06.2001
Skills
- Water heater repair
- Water filtration systems
- Critical thinking capacity
- Stress management strategies
- Tool and equipment operation
- Professionalism and ethics
- Continuous learning attitude
- Attention to detail focus
- Pipe cutting precision
- Decision-making confidence
- Physical stamina and strength
- Backflow prevention
- Plumbing code compliance
- Preventative maintenance planning
- Sewer line inspection
- Waste disposal systems
- Gas line handling
- Conflict resolution techniques
Timeline
Service Plumber
Mungavins Plumbing
04.2021 - Current
Project Manager
Premier Waterproofing
01.2018 - 02.2022
Lead Carpenter
Kal Construction
04.2006 - 01.2018
High School Diploma -
Pennsbury High School